I was letting a property and throughout the whole time I found it difficult to communicate with and get answers from the agency. When we moved in it was clear that the property had not been inspected early enough before move in as it was in a complete state, and they couldn't organise cleaning until after our tenancy started. It was then a lot cleaner but still not to a high standard.

My details are still being shared with property maintenance contractors 3 months after I've left the property, despite me asking my details to be removed. Generally sums up my whole experience of them honestly.

Ridiculous, that's what pops in my mind when I see Prospect agency. At the beginning they looked professional as all the agencies and it went wrong when we needed something from them. When they wanted something from us we had few hours for our answer. But other way a round doesn't really work. They offered their solicitor saying if we don't use them we can't put proper offer on the house we like so we did whatever they wanted us to do, we trusted them as we were first time buyers. So payed £25 deposit and says no deal no charge. But after 3month seemed like we're using different agency for our purchase so kindly asked them to refund me that money, not an answer. It's been 3 month since I first asked them to send back the money and asked different people min 4 times,still nothing. I don't know who's fault it is and not about the £25 just shocking this company can afford to ignore people like this, not once. Maybe just my experience.

EDIT: New information below the line. Utterly disappointed, they've provided us contracts with typos, errors as well as given us incorrect information and not even provided energy & item list prior to tenancy, even when requested. They've failed to deliver keys & correct amount, are very slow to respond to emails and calls. Prior to tenancy they will require you to provide their 3rd party contractor a large amount of information that was not discussed prior on the on-site meeting. ----- Update: after this interview I've got in talk with the manager of the Reading office, it was a nice talk and errors were admitted on his colleague's part - I work as a manager for customer care and would not dare to write emails in the tone, formatting and information value that have been sent to me by one of the employee. This has been rectified. Sadly the property came with many kinks that were rather hidden, including water leak, bed that was designed for carpet use, not hard wood therefore was power-sliding across the floor and I've had to create rubberized platforms to keep it stable and not a Health & Safety hazard. Property lacks fire extinguisher, exit labels as well as room layout schema and additional appropriate equipment. Company has refunded me 200 GBP for missing items in the inventory that they themselves have provided and then realized was faulty. Another error on their part. Evidence in writing is available for further inquiries.

WORST EVER ESTATE AGENCY !!! I have recently rented a property which is totally managed by this agency. Facing lots of issues and still facing after moving into the property. They just ignore your calls and dont answer your emails. All they do quickly is take money. Had informed them all the issues the property had at the time of initial viewing and had got assurance that it will be rectified before moving in. Now its 15 days after moving in all the issues remain as it is. I have to and is still following up with them to resolve those issues till today. Also poorly knowledgable about the property they are managing. Dont know where the water supply meter are, initial electric meters readings taken incorrectly. I had to postpone my moving in date since they didn't cleaned the property even though they had sufficient time in between. Not recomended at all. Considering their high fees and very very poor standard of service please avoid them at any cost.

Shocking in EVERY WAY, I am a tenant and they cannot collect rent on time, they pay by card a month early and the Landlord gets paid late as they 'loose' payments. then call and ask for details and receipts as they have lost the information. Landlord = Loosing out Tenant = massive inconvenience and made to look bad in landlord's eyes Prospect = WIN Interest for the month they don't pay the landlord and then blame everyone else. So much stress on top, a year to get a copy of a contract, unhelpful staff, rude staff, poorly trained staff. Arrogance shown is totally unbelievable. BOTH LANDLORDS AND TENANTS SHOULD AVOID LIKE THE PLAGUE!

We had alot of issues looking for properties to rent with this estate agents. We had 1 in particular that we really liked from them that fit all of our needs and was a favourite to go ahead with. Trying to book a viewing we were told we can't as we did not meet the payment requirements. My roommate (who is a student) called twice about this and was shut down both times without any guidance as to why her, student loan, savings or pip didn't qualify as part of her income. I called the next day and was booked in to view the property almost immediately despite me stating the exact same income that she had stated. Time comes to the viewing, we were called by Ella the day before to confirm we would be there. We arrive 5 minutes before the agreed upon time and there is a couple who had already been waiting 15 minutes to view the same property. We waited 15 minutes (other couple waiting a total of 30 minutes after their slot at this point) before we had to leave to view another property with a different provider. During our time waiting both ourselves and the other couple has called the Prospects number multiple times to receive very little help: "I don't have her mobile and there's no one in the office so she must be with you soon. Theres nothing else I can do". We later found out we were talking to head office and not even being referred to the Reading team that we requested. We went in to this office after our other viewing and told them how disappointed we were as this property was our favoured option. Lewis was apologetic and explained he had just spoken with the couple before us about the same concerns (they did eventually get to view as they continued to wait) and that no one had informed him about the delay. Out of everyone we had spoke to he was the most helpful. Lewis re-booked us to view the property on Tuesday, knowing that I am not currently a resident in reading and would be travelling after work just to see this Tuesday viewing (nothing he could help with there, he tried to be as accommodating as possible). We were just happy we were finally getting to view the property after the disappointing day and previous issues. Come to Tuesday morning, we recieve a call that the property is no longer available to view. We are left only wondering if we had seen it at the agreed time whether it would be us putting down the holding deposit. 2 wasted trips to reading for me, not even a chance to look at it and continous hurdles to jump over for both of us to even get the viewing. I would not recommend this estate agents.

Very disappointing experience. Communication was slow and required constant follow-up. The property was advertised as pet-friendly and this was even included in draft of the contract, but after nearly a month of referencing, they suddenly changed their decision and declined due to a pet. This caused unnecessary stress and disruption. Not recommended at all.

I am extremely disappointed with Prospect Estate Agency and their persistent cold-calling practices. Despite telling them numerous times to remove my phone number and personal details from their database, they continue to call me. Today was the final straw. I was so fed up with yet another unsolicited call that I hung up immediately—only to then receive a rude and unprofessional text message from their agent. What makes this worse is that continuing to contact someone after repeated requests to stop is not only disrespectful, but also raises serious concerns around GDPR and data protection compliance. A clear request to remove personal data should be acted on immediately, not ignored. This behaviour shows a complete lack of professionalism and respect for privacy. If this is how they handle basic data requests, I seriously question their standards overall. Unprofessional, intrusive, and unacceptable. I would not recommend this agency.

I had a terrible experience with this state agent. Initially everything was ok, viewing was done and I was told to to id check and spent £185 then Mr Liam was vanished who was dealing with the property. Hardly I catched him and he told me the seller sold the property to another party. So be aware everyone while buying the house🙏🙏 …