Hard to imagine a lower quality customer service experience. Countless issues with the property including (but not limited to) not being given a key to the downstairs entrance preventing us from moving furniture into the living room for 3 months, persistent mould, broken appliances which were never fixed, months without access to 1 of the bathrooms, weeks without electricity in 2 bedrooms and plumbing issues which caused sewage water to leak through the ceiling. Never received any form of compensation, in fact lost 1/4 of the deposit for a non-optional professional clean regardless of the condition at check-out, despite the pubic hair left in drawers, marked carpets and unusable garden that Haslams themself documented at check-in. We attempted to use Haslams process for negotiating with the landlord but were left in the dark without updates (after requesting many) for 4 months, at which time we were told that since the tenancy had now finished there was nothing they could do. 4 months later we are still having to email regularly to obtain necessary evidence for legal action and have yet to receive anything from Haslams except for acknowledgments that the property was unacceptable, empty promises and missed deadlines. Claire Seymour specifically has been almost comically unprofessional. At very best incompetent and at worst willing to sabotage tenants’ fair claims for reimbursement to protect a landlord (or to avoid doing her job). If this estate agent is truly your last option for renting, I would recommend becoming familiar with the Ombudsman protocol. Probably great if you’re a landlord as they offer complete free rein to neglect tenants without any consequence.

Had a very good experience dealing with Alice and haslams. Always responding to my questions and singing the contract was seamless Update: since moving in, I tried calling and sending emails numerous times but no response. A lot of issues has been raised in the flat since moving in and still no response.

CALVIN. Most unprofessional and rude behaviour I've ever come across with an estate agent. Someone in charge from Haslams must check him out.

The sales team at Haslams are arrogant and rude and I certainly would not recommend selling your property with them.

One of the Worst letting agents I have experienced. The responses are usually delayed and very rude. And after we moved out, they tried to deduct most of the deposit money claiming various fake reasons. Eventually we disputed it with the adjudication authority who rightfully decided to give us back most of the deposit they withheld. I strongly recommend them to improve and be true to the tenants rather than just to landlords

Disappointing Experience with Haslams Estate Agents I moved into an apartment managed by Haslams Estate Agents recently, and my experience has been highly disappointing. The apartment was handed over to us without a proper cleaning—dirty floors and walls were clearly visible. Despite notifying them and sending photos, they promised follow-up but never acted on it. Moreover, a critical issue with the shower has persisted for almost a month now. Despite repeated assurances, there has been no concrete action to resolve it. The maintenance process has been excruciatingly slow, contrasting sharply with their efficiency in collecting payments. Communication has been poor, with delayed responses and a lack of accountability. This has made daily living in the apartment extremely inconvenient. Overall, I'm deeply dissatisfied with Haslams' management and service delivery. I would not recommend them to anyone seeking a reliable and responsive property management service.

The worst agency ever. My property manager Sharon Hardie does not do her job at all. All issues I report are being ignored since I moved in the flat. Before moving in they were not able to do simple cleaning. When I moved the floor was not even hovered. One week ago I reported an issue through their site and haven’t heard anything back and today I checked that she just closed my enquiry!

There wasn’t a proper assessment and my holding deposit was held back and my offer was later rejected. It is a terrible experience.

Have been battling an issue with our property (as simple as shower not working) for over 2 calendar months. . . There is no accountability.! Will not modify the review until the issue is fixed.. I don't even want to mention about the 6+ month waiting on a carpet that needs changed. The moment you sign the contract sheet, you are not taken seriously enough anymore !