PROS: - friendlier agents than in most bigger agencies, - try (the emphasis on try) to work in your best interest, … More

We have been using Haslams since 2017. To date they have just done the minimum in looking after the tenancy of our house. They don’t respond to emails and the quotes they give you to fix something is just ridiculous. They were supposed to do quarterly inspections to our property but very rarely do this twice per year. Recently they have us they could not do a property inspection of our house because they didn’t have a car!!! Public transport?? They also asked the tenants to do their own inspection. Words just fail me except AVOID AT ALL COSTS!!!!

Hard to imagine a lower quality customer service experience. Countless issues with the property including (but not limited to) not being given a key to the downstairs entrance preventing us from moving furniture into the living room for 3 months, persistent mould, broken appliances which were never fixed, months without access to 1 of the bathrooms, weeks without electricity in 2 bedrooms and plumbing issues which caused sewage water to leak through the ceiling. Never received any form of compensation, in fact lost 1/4 of the deposit for a non-optional professional clean regardless of the condition at check-out, despite the pubic hair left in drawers, marked carpets and unusable garden that Haslams themself documented at check-in. We attempted to use Haslams process for negotiating with the landlord but were left in the dark without updates (after requesting many) for 4 months, at which time we were told that since the tenancy had now finished there was nothing they could do. 4 months later we are still having to email regularly to obtain necessary evidence for legal action and have yet to receive anything from Haslams except for acknowledgments that the property was unacceptable, empty promises and missed deadlines. Claire Seymour specifically has been almost comically unprofessional. At very best incompetent and at worst willing to sabotage tenants’ fair claims for reimbursement to protect a landlord (or to avoid doing her job). If this estate agent is truly your last option for renting, I would recommend becoming familiar with the Ombudsman protocol. Probably great if you’re a landlord as they offer complete free rein to neglect tenants without any consequence.