Hard to imagine a lower quality customer service experience. Countless issues with the property including (but not limited to) not being given a key to the downstairs entrance preventing us from moving furniture into the living room for 3 months, persistent mould, broken appliances which were never fixed, months without access to 1 of the bathrooms, weeks without electricity in 2 bedrooms and plumbing issues which caused sewage water to leak through the ceiling. Never received any form of compensation, in fact lost 1/4 of the deposit for a non-optional professional clean regardless of the condition at check-out, despite the pubic hair left in drawers, marked carpets and unusable garden that Haslams themself documented at check-in. We attempted to use Haslams process for negotiating with the landlord but were left in the dark without updates (after requesting many) for 4 months, at which time we were told that since the tenancy had now finished there was nothing they could do. 4 months later we are still having to email regularly to obtain necessary evidence for legal action and have yet to receive anything from Haslams except for acknowledgments that the property was unacceptable, empty promises and missed deadlines. Claire Seymour specifically has been almost comically unprofessional. At very best incompetent and at worst willing to sabotage tenants’ fair claims for reimbursement to protect a landlord (or to avoid doing her job). If this estate agent is truly your last option for renting, I would recommend becoming familiar with the Ombudsman protocol. Probably great if you’re a landlord as they offer complete free rein to neglect tenants without any consequence.