Been with them for around a year and excellent property management, helpful over the phone and quick to respond. Had one minor misunderstanding but the manager (Oliver) took it upon himself to contact me and resolve all issues as soon as … More

Overall I have had a generally good experience using Haslams to purchase my first home. The gentleman who showed me round the flat on 2 occasions was very nice and helpful, and not at all pushy. This made for a very pleasant viewing experience. Once I had put in an offer I went on to deal with Tristan, who was always very helpful and polite, and usually quick to respond to my queries, be that over the phone or by email. Once my offer had been accepted I dealt with Fenella. I found her manner to be generally quite unprofessional and abrupt. My solicitor had raised a number of queries about the property I was purchasing, all of which were with the management company of the property to answer and therefore out of mine and my solicitor's control. Despite this, Fenella repeatedly emailed me asking if I was ready to exchange and put a lot of pressure on me to do so. In my opinion, these questions should have been directed to my solicitor and not to me, which I did tell her at the time. On numerous occasions she told me it was "urgent" that we exchanged as the vendors were at risk of losing their onwards property, and that my outstanding queries were "minor". This made me feel as though my purchase was far less important that that of the vendor's. Bearing in mind this is my first property purchase, it did not make for a very nice experience. Towards the end of the process, she stated a completion date that had never been mentioned before which led to some confusion and made her seem very misinformed and somewhat unprofessional. Overall, her involvement made the whole process feel far more stressful than it should have been.