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Ryder & Dutton - Rawtenstall

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We were looking for a house to rent and dealt with several agents both local and national but none compared to Ryder and Dutton. The service from their Rawtenstall branch and lettings team was noticeably different. Every person I have spoken with has been professional, worked hard to find us solutions and has been really friendly and helpful. Would highly recommend!

5.00 /5

I chose Ryder & Dutton originally based on the reviews, the pragmatic advice and the realistic selling price we received from the original valuation. We also took into consideration that as a buyer of what might be a property that an older person would gravitate towards, that they'd prefer to speak to a human rather than deal with online portals from the likes of Strike and Purple Bricks. We made the right decision. I can't thank Shannon enough for her diligence, professionalism and overall attitude from start to finish. As it happens, our sale was slowed by the aforementioned budget estate agents and their solicitors further down the chain so I would very much recommend choosing a proper estate agent and absolutely using Ryder & Dutton in Rawtenstall. Thanks Shannon, and everyone else who supports you there.

5.00 /5

Sarah Green has been a great help to me. I've been a long standing tenant for years with Ryder and Dutton. Since I met Sarah as my housing inspector, she has been warm and friendly. She always sorts any issues with the house very quickly. Sarah has also been so accomodating by fitting in the inspections around my work and other committments and as a tenant this is invaluable. I've rented at other places but never felt at ease on the bi annual inspection. Sarah keeps us tenants in mind to ensure we're comfortable. It's not one sided. This week I needed a boiler fix and a new door in the attic. Sarah only came last week and i've had my boiler sorted and a measure up for a new door. I'd recommend R&D thanks to Sarah Green.

5.00 /5

Shannon was really helpful with us as first time buyers & was happy to answer any questions we had, no matter what! Would really recommend as it was quick, smooth process

5.00 /5

We recently used Ryder & Dutton in Rawtenstall for sale and purchase of properties. It was a difficult process due to being in a long chain. Without the help of the excellent team, in particular Shannon, I doubt we would have made it!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thanks for your review Stacy. It's great to hear that you received an excellent service from our Rawtenstall team, and in particular Shannon. It was a pleasure to guide you through the whole selling and buying process and we wish you all the best!

5.00 /5

When we viewed the property Sarah had arrived early to get her bearings on the house, there was no awkward fumbling around with keys when we arrived like it is with most other estate agents. Sarah was very knowledgeable and really friendly, we had viewed several rental properties in and around the rossendale area and lots of the estate agents were just there to unlock the door due to the competitive market. Sarah took the time to show us the house and explained clearly what the process would be going forward if we wanted to proceed. We explained on the viewing that we wanted to proceed, despite this being around 4:30pm Sarah said she would contact the landlord that day. The next day our application was being submitted. From there Rachael took forward our application and orchestrated getting us in as quickly as possible. Rachael did things when she said she would and took into account our personal circumstances - listen to and alleviating our concerns. Rachael explained clearly what would and wouldn’t be done by our tenancy start date, explaining that the choice was ours whether to wait or not. All in all our experience was really positive, from the first viewing to getting our keys. Thanks to Sarah and Rachael!

5.00 /5

Shannon and the team were all positive, helpful, friendly and realistic about the progress of the sale of our house. They helped make the period as stress free as possible.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you for leaving such positive comments for Shannon and the rest of the team at Rawtenstall, Ali!

5.00 /5

We recently used Ryder & Dutton in Rawtenstall for sale and purchase of properties. It was a difficult process due to being in a long chain. Without the help of the excellent team, in particular Shannon, I doubt we would have made it!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thanks for your review Stacy. It's great to hear that you received an excellent service from our Rawtenstall team, and in particular Shannon. It was a pleasure to guide you through the whole selling and buying process and we wish you all the best!

5.00 /5

Our experience with R&D at Rawtenstall was nothing short of amazing. The initial visit from Graham who valued our property and advised us how to maximise it’s potential was both professional and reassuring as we stepped into the crazy property market during a reduced stamp duty period. The photographer came and took photos that presented our home in the best possible way which we have no doubt got buyers through the door. Next came the jewel of the R&D crown in Shannon who was like the captain of the ship as she navigates through often choppy waters organising all stakeholders within the chain with the right amount of perseverance that we hit our desired moving date whilst expertly never pushing too hard that others in the chain became frustrated with her desire to project manage the move to meet our expressed wishes. Shannon confidently stepped up and gracefully took on the role of anybody within the chain that looked to be slowing down the process. A final mention to Roisin who proved a trusted wingwoman to Shannon; stepping up in her absence to get our sale over the line whist maximising the sale price is a way that showed knowledge and understanding of the process well beyond her current exposure to this industry. Without doubt, under Shannon’s guidance, Roisin will prove another star within the R&D team. If you are considering moving house, you would be crazy to even think about using anybody other than Ryder & Dutton at RawtenstallPositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Martin, I can’t say that we have had a review quite like this before. Thank you so much it means so much to us all, you have definitely put your stamp on it. Were already missing our daily conversations with yourself and Lois and hope that you have settled in to your new home. We look forward to hearing from you if we can offer any further assistance. Again thank you for a great team review.

5.00 /5

Couldn’t be happier with Shannon at Ryder and Dutton. She made what was one of the most stressful experiences straight forward. I am a first time buyer with very limited experience in buying property and Shannon was really helpful, responsive and always answered any of my questions/queries. Thankyou!PositiveResponsiveness, Professionalism

Reply from agent

Ellie, thank you for your wonderful feedback, I still can’t believe we made it. You were so patient and understanding so thank you for that. I’m glad that I had the opportunity to assist you in your first time buying a home and wish you all the best.

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68 Bank Street, Rawtenstall, BB4 8EG, UK, BB4

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