When we viewed the property Sarah had arrived early to get her bearings on the house, there was no awkward fumbling around with keys when we arrived like it is with most other estate agents. Sarah was very knowledgeable and really friendly, we had viewed several rental properties in and around the rossendale area and lots of the estate agents were just there to unlock the door due to the competitive market. Sarah took the time to show us the house and explained clearly what the process would be going forward if we wanted to proceed. We explained on the viewing that we wanted to proceed, despite this being around 4:30pm Sarah said she would contact the landlord that day. The next day our application was being submitted. From there Rachael took forward our application and orchestrated getting us in as quickly as possible. Rachael did things when she said she would and took into account our personal circumstances - listen to and alleviating our concerns. Rachael explained clearly what would and wouldn’t be done by our tenancy start date, explaining that the choice was ours whether to wait or not. All in all our experience was really positive, from the first viewing to getting our keys. Thanks to Sarah and Rachael!