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Ryder & Dutton - Rawtenstall

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I have had my property managed by Ryder & Dutton for the past 4 years. With living in a different part of the country I needed a Letting Agent that could manage the property and be trusted. In that time I must say that they have been reliable and professional and have kept on top of any issues that have arisen. I have received pictures of all rooms when inspected and if I have had any questions Rachael, Sarah and Wendy have either emailed or phoned me back. After having the property in the hands of another Letting agent previously who let the property go to rack and ruin and subsequently costed me thousands of pounds to put right I can honestly say that not all Letting Agents are the same and there are very good ones out there and Ryder & Dutton are one of those.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Frances, what a lovely thoughtful review. We are sad to see you leave as a landlord, but pleased the sale went through for you. Good luck in the future. Regards Sarah, Rachael and Wendy

5.00 /5

From start to finish we received excellent service from Shannon & all the team at Ryder Dutton Rawtenstall. The house was sold within a week and we were given regular updates during the selling process. Thank you for all your help, we have now settled at our new home.PositiveResponsiveness, Professionalism

Reply from agent

Thank you for such a great review. We wish you well in your new home.

5.00 /5

Dealing with Shannon at Rawtenstall was an absolute pleasure, polite, professional and is excellent at what she does. Great communication whilst buying our house and helped immensely in getting the chain moving so we could move in a week earlier than expected. Now we’ve moved I do miss our weekly chats!PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you for your kind words and lovely feedback. I will also miss our weekly chats but you know where I am if you need anything at all or just a general chat.

5.00 /5

Ryder & Dutton have looked after my property generally efficiently and without fuss. That changed this year when a problem tenant gave a host of problems, eventually requiring them to be legally evicted. R&D were very helpful throughout the process and made it much less stressful than it might otherwise have been. Sarah Green in particular was very attentive, keeping me informed throughout the operation and organising the various workmen to get the property back to an occupiable standard. i have now moved back into the property myself, but if I ever decided to let again in the future i would have no hesitation in using R&D again.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Hi Alex What a nightmare you’ve had for the last 18 months. All I can say is that I’m pleased that your ex tenant is no longer in your property and that you are happily back where you belong. Thank you so much for taking the time to write me a review. Thanks Sarah 

5.00 /5

We have been dealing Ryder and Dutton for 4 and a bit years now as our landlords letting agents and must say they have on the whole been polite, professional and courteous. The 2 ladies in particular we liaised with are Racheal Howard-Cofield and Sarah Green. Both these ladies have been brilliant with us Racheal in our 1st years of tenancy was a joy to contact always prompt and so very helpful always. Sarah who has been our liaison for the last few years has also been brilliant. Any problems we had she has tried her best to get sorted out for us and has always been very understanding and patient with us. She was also extremely prompt with the references we need for our new abode, which we appreciate greatly thank you. She has also been lovely to talk to and is really a credit to her company. We wish them both and all of Ryder and Dutton the best going forward now we are leaving our current home for pastures new. Definitely would recommend working with these lovely ladies in the future. CheersPositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

WOW WOW WOW! What can I say? We are totally gobsmacked at our amazing review from you both. Thank you so much its really appreciated. Good luck in your new property.

5.00 /5

We cannot thank Shannon enough for the sale of our property. Shannon is without a doubt one of those unique individuals who will go that extra mile, stay that extra hour and make that extra call. She is professional, courteous, supportive and most importantly honest and true to herself. We couldn't of done this without her. We wish her every success and have no doubt she will achieve all her goals.......she is truly an asset to any company she works for. Best regards Shannon, from Andrew & Natalie Walton.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Natalie, we did it! From the first time we met, I knew what we needed to do and what a journey we went on to get that point. Thank you for being very patient with us, I am so pleased that we managed to find you a buyer and see it through to completion. We had a roller coaster ride of a journey, which I am sure we can all laugh about it when we next see each other to celebrate. I really do appreciate your thoughtful feedback, it means everything. I can’t wait to see you both soon and I hope that you have settled in well.

5.00 /5

Rosin and the whole Ryder and Dutton team were fab! Frequent updates and good communication throughout the whole process, professionally dealt with any issues we had along the way and we even got a welcome pack when we collected the keys! Excellent service, would highly recommend and would definitely use this estate agent if we were too move in the future! Thanks for all your help and services :)PositiveResponsiveness, Professionalism

Reply from agent

Thank you for your review. We are glad we were able to help.

5.00 /5

We can’t thank Shannon enough! We first put our house up a couple of years ago and pulled it down due to a newborn but dealt with Shannon then. This time we started off with things being a little difficult however when Shannon took over she really made us feel at ease and completely put everything into us selling our home. She listened to our concerns and put things in place. She really was determined to sell our house and truly went above and beyond. She kept us up to date all throughout the process and made it possible for us to move into our new family home. Thank you so much! Sarah and LukePositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Dealing with you both has been great. To think a few years ago you had taken the house off the market to then re-list it with us and for me to pick back up on it, it felt like I had finishing the job I has started a few years back. I am so happy that you have found your new home and hope that you are settled.

5.00 /5

Recently sold our house threw Ryder and Dutton after having such a good experience when purchasing through them. We have again had a really good experience selling through them, Shannon is a credit to the company she is polite, helpful and extremely knowledgeable. Thank you for all your help!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you for taking the time to leave me a review. It means a lot knowing that you were happy with the service when you were buying the property and thought of us when coming to sell. We hope that are enjoying your new home and wish you all the best.

5.00 /5

The sale was taking a little longer due to issues non related to Ryder and Dutton. Shannon was amazing, in touch with me constantly to let me know what was going on which as a first time buyer was much appreciated. She deserves some recognition from management definitely! Thanks again Shannon, love Beth and Hollie the dog xPositiveResponsiveness, Quality, Professionalism

Reply from agent

Beth, you were very patient with the delays and dealt with the purchase of your first home amazingly. You all look to have settled in very nicely and Hollie has made herself right at home. Keep me updated with photos of her and I will be here if you need anything at all. Take care.

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68 Bank Street, Rawtenstall, BB4 8EG, UK, BB4

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