View Agents

1.00 /5

Absolute shambles - I had an offer accepted on a property. I was in regular communication with Octavia with a number of calls throughout the week to show progress and recieved an email to say the offer has fallen through. EDIT: I've spoken to the operations director via email and he echos that everything was fine. Be wary before using this estate agent

review by Abdul Miah

Reply from agent

Hi Abdul, Im sorry you were upset to receive this email but we have to act on behalf of our clients and follow their instructions. Should you like to raise this issue with our Operations Director to discuss further... Please don't hesitate to drop an email to Andrew Schofield, our Operations Director at Andrew.Schofield@KarlTatler.com

1.00 /5

Let rat is a anagram of Tatler, isn't it strange? No duty of care to young children and OAPs, profits before people's wellbeing.

review by Wirralian

Reply from agent

Hi Ian, we are incredibly sad to read your review. We can assure you, care to the public take presentence over everything for us. We always welcome any feedback and would appreciate if you can expand on this concern to help us improve our service. Andrew, our operations director, would be keen to talk to you in order to better understand your experience. His email is andrew.schofield@karltatler.com if you are able to get in touch?

1.00 /5

Really poor customer service. Spend far too much time having to chase for them updates on offers I have put in. One offer was rejected, but they didn’t bother contacting me to let me know. Also a really poor knowledge of the property

review by Carl

Reply from agent

Hi Carl, I'm sorry you were not successful with your offer. The property you have expressed interest in has received lots of attention and the Vendor wanted to have a think about their options before making a decision. We will always inform anyone that offers what the Vendors decision is as soon as we have it.

1.00 /5

Really poor customer service. Spend far too much time having to chase for them updates on offers I have put in. One offer was rejected, but they didn’t bother contacting me to let me know. Also a really poor knowledge of the property

review by Carl Rooney

Reply from agent

Hi Carl, I'm sorry you were not successful with your offer. The property you have expressed interest in has received lots of attention and the Vendor wanted to have a think about their options before making a decision. We will always inform anyone that offers what the Vendors decision is as soon as we have it.

1.00 /5

Just drove all the way from Manchester to view a house in Wirral, only to be told by the owner has covid, the owners told the agent this and the agent didn’t bother to tell us, me and one of my sons booked annual leave for today’s viewing, poor service, will avoid anything to do with them in the future.NegativeResponsiveness, Quality, Professionalism

review by Muzahid Ahmed

Reply from agent

Thank you for your comment, we are investigating this matter

1.00 /5

Had a house viewing for 10am this morning. Had to arrange time off work to attend. When we got there, the house had a 'Let Agreed' sign, which no-one had told us about. We waited 15 minutes just incase it was a mistake but nobody turned up. Very disappointing that they couldn't even give us a courtesy call to let us know. Have since found out off a friend that she seen the Let Agreed sign at Saturday lunchtime so plenty of time to have given us a call. Very unprofessional.

review by Stephanie Neale

Reply from agent

Hello Stephanie, so sorry to read your review this afternoon. I have contacted the Prenton office and Jim was at the property waiting for you this morning. Not sure what has happened, but have asked one of the team members to contact you. Sorry for any confusion caused.