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1.00 /5

Really poor customer service. Spend far too much time having to chase for them updates on offers I have put in. One offer was rejected, but they didn’t bother contacting me to let me know. Also a really poor knowledge of the property

review by Carl

Reply from agent

Hi Carl, I'm sorry you were not successful with your offer. The property you have expressed interest in has received lots of attention and the Vendor wanted to have a think about their options before making a decision. We will always inform anyone that offers what the Vendors decision is as soon as we have it.

1.00 /5

Really poor customer service. Spend far too much time having to chase for them updates on offers I have put in. One offer was rejected, but they didn’t bother contacting me to let me know. Also a really poor knowledge of the property

review by Carl Rooney

Reply from agent

Hi Carl, I'm sorry you were not successful with your offer. The property you have expressed interest in has received lots of attention and the Vendor wanted to have a think about their options before making a decision. We will always inform anyone that offers what the Vendors decision is as soon as we have it.

1.00 /5

Just drove all the way from Manchester to view a house in Wirral, only to be told by the owner has covid, the owners told the agent this and the agent didn’t bother to tell us, me and one of my sons booked annual leave for today’s viewing, poor service, will avoid anything to do with them in the future.NegativeResponsiveness, Quality, Professionalism

review by Muzahid Ahmed

Reply from agent

Thank you for your comment, we are investigating this matter

1.00 /5

Had a house viewing for 10am this morning. Had to arrange time off work to attend. When we got there, the house had a 'Let Agreed' sign, which no-one had told us about. We waited 15 minutes just incase it was a mistake but nobody turned up. Very disappointing that they couldn't even give us a courtesy call to let us know. Have since found out off a friend that she seen the Let Agreed sign at Saturday lunchtime so plenty of time to have given us a call. Very unprofessional.

review by Stephanie Neale

Reply from agent

Hello Stephanie, so sorry to read your review this afternoon. I have contacted the Prenton office and Jim was at the property waiting for you this morning. Not sure what has happened, but have asked one of the team members to contact you. Sorry for any confusion caused.