Appalling communication with customers. Would not recommend !!!

Not a very user friendly website if you are using it on a phone

DO NOT USE Mike and Dave do

DO NOT USE Mike and Dave do nothing but tell lies took me 12months to get my property back what i had on an guaranteed rental agreement with them all they do is lie and try and bully you they had plenty of opportunity to start the eviction process but dragged there feet and then hid behind covid so that they didn't have to do anything. Dave even lied and said it was on an ast when it wasn't. Even when evictions were allowed again they did nothing I had to get sn solicitor involved and Dave even lied to them. And when i got the property back it was horrendous they then hide behind there fair wear and tear policy which means after 2 years of the house being on rent with them everything inside is valued at zero and therefore doesn't need replacing or fixing and the fact that you haven't had to maintain the property whilst its been on rent they class the decoration as wear and tear. My parents had to sleep on my couch for 12 months cause all these people want is to make money nothing else matters. And if you are asking for a property back it means them loosing money. When you tell them that you will name and shame they threaten with legal action go ahead guys this is for public interest. I had 5 property's with these people now ive got 1 left on managed with them Mike wants £500.00 for me to take my tenant away there is no way im paying that. I requested the guaranteed property not go to social housing but they know that they will get there money from them so thats were they want to put the propertys then they walk away and you are left picking up the pieces. The best thing is my contract with them had expired 12 months prior and i still had all this trouble with them. DO NOT USE IS MY RECOMMENDATION

"DO NOT USE Mike and Dave do..."

DO NOT USE Mike and Dave do nothing but tell lies took me 12months to get my property back what i had on an guaranteed rental agreement with them all they do is lie and try and bully you they had plenty of opportunity to start the eviction process but dragged there feet and then hid behind covid so that they didn't have to do anything. Dave even lied and said it was on an ast when it wasn't. Even when evictions were allowed again they did nothing I had to get sn solicitor involved and Dave even lied to them. And when i got the property back it was horrendous they then hide behind there fair wear and tear policy which means after 2 years of the house being on rent with them everything inside is valued at zero and therefore doesn't need replacing or fixing and the fact that you haven't had to maintain the property whilst its been on rent they class the decoration as wear and tear. My parents had to sleep on my couch for 12 months cause all these people want is to make money nothing else matters. And if you are asking for a property back it means them loosing money. When you tell them that you will name and shame they threaten with legal action go ahead guys this is for public interest. I had 5 property's with these people now ive got 1 left on managed with them Mike wants £500.00 for me to take my tenant away there is no way im paying that. I requested the guaranteed property not go to social housing but they know that they will get there money from them so thats were they want to put the propertys then they walk away and you are left picking up the pieces. The best thing is my contract with them had expired 12 months prior and i still had all this trouble with them. DO NOT USE IS MY RECOMMENDATION

I had to reply with my second email account as it would not allow me to reply. It’s finally nice to be acknowledged and get a response. Is it because I have posted in the public domain now? Don’t you know who you a speaking with? PLEASE READ the name of the person who wrote the other review as you kept telling me to READ the tenancy agreement. You slipping up now? And now people can other how rubbish you guys are? I have told nothing but the truth. I have numerous emails too. I’m sure you have a call system that has a recording function so please feel free to hear my conversations for the slight times I got through to Jess or David and you will understand my frustration with them both. You will feel the same way! I have paid my rent on the 5th of every month on time. and upon giving notice I wrote on the email I will be leave the property by the 5th December, At which point does it mention that I will stay an extra day? I even mentioned to you guys that I will pay my rent one last time. if I misunderstood, then you guys should inform me that I will get charged for the extra day, but you didn’t. you knew and waited for me to vacant the house and then take from my deposit. That was your intention! I even gave the keys back early to you guys so you knew I will leave early! So why charge me? You even misinformed me regarding the process of claiming my deposit money back. When I rang to inform you I will be leaving the house early due to a family crisis you were quick to take the keys back, the lady on the phone said it will not effect my deposit nor did she say anything about me contacting TDS. She said I will be receiving an email for which I waited for but never got! Jess had also mentioned the same thing to me when I gave her the keys on the 3rd and said there will be no issues. They be nice to you in your face and ignore you because you are not there. This is the level of service you can expect here. I then called you guys which I dreaded and David answers the phone and very rudely explains you need to call TDS, I explained that I was given a different message by his colleges and he wasn’t having it and kept speaking over me constantly. It’s not the customers fault you guys have communication issues! Also regarding TDS he could have also kept the ball rolling for me and made the call for me to TDS rather then make the customer chase his own deposit. That is your job! I will action my bit when I need to do it. The only reason I accepted the repayment is because I’m sick and tired of you guys, I don’t want to deal with you guys, I have had enough. I would rather take a loss of £17 than speak with any of your you guys. I am a key worker and I don’t have time to be dealing with a mess you guys created! Its not worth the headache. I have numerous emails to prove what I am saying to be true and the countless emails you have ignored. I will also be going to the local authorities and paper regarding this matter and I believe this is unacceptable. I even sent an email today and guess what? No reply! The landlord renewed his contract with you guys. God help him! Mentioning something you can’t prove. Disgusting! Fix your customer service first Thank you for nothingNegativeResponsiveness, Quality, Professionalism, Value

Must be the worst Estate Agent in Oldham !! Will never use them. I gave my house to Northwood estate agent, brand new, even Northwood advertised the house as "High Standard". When Northwood gave the house back to me there was over £2200 worth of damage, even Northwood agreed to the damage, I even sent them over 20 pictures. As I work full time and do not have much time spare it took me over 6 months to get the house back to a decent standard and I also lost 6 months worth of rent and I had to pay the full council tax. In total I am nearly 5K out of pocket!! after using Northwood the Cowboys. It now nearly been a year they are still refusing to pay for the damage. David Proctor is also refusing to pay my outstanding rent. Northwood do not even provide the service you pay for, such as checking tenant refs in detail. Please avoid using this company at all cost or you will regret. EDIT- In reply to comments. Northwood must be joking if this is genuine, to contact your office, as you joking?, I have contacted your office at least 20 times, and now no reply, please look at the pictures these are just some, and I have sent all the pictures to Northwood who have confirmed the damage has been done by Northwoods tenant. The lairs at Northwood even told me I have signed the tenancy agreement with the tenants without ever visiting Northwood's office or meeting the tenants. Northwood provided a tenancy agreement which did not have my signature. Then the lairs at Northwood told me Northwood has signed the tenancy agreement on my behalf, just lies all the time. I am owned rent by Northwood, (Does northwood want me to make this public?). Northwood has probably covered up the rent I am owned in fake repairs. Either Northwood has a very short memory or they are lying again. I have even told Northwood, I will be making this public. I have PAID for fully managed, but Northwood never provided the service paid for, eg, visiting the house to ensure house is kept in a good service. No to make the regulators aware of the services they have providedNegativeResponsiveness, Quality, Professionalism, Value

"It been four fucking months..."

It been four ** months since I moved out of the property, I have sent the proof your accountant need to pay me back the rent you owe me because I left the property earlier with almost 12 days before the next payment. Your manager I was told has been working with the landlord regarding my deposit and yet I haven't heard anything regarding it. No one replies to emails or call you when they say they would call.

A lot of their property's to rent are hanging, they also don't pay their contractors for repairs they have carried out. steer well clear.