I am sorry you have had cause to leave a 1 star review. All properties are subject to our Fair Wear and Tear policy at check out, a copy of which we give to all landlords at the start of a tenancy and can also be can be found in the landlord section on our website. I agree that the property is in need of considerable repair, as was the case when we had to instruct an emergency program of works to make the property safe for the tenant. Despite numerous complaints from the tenant, the landlord consistently refused to address maintenance issues highlighted by both Northwood and the tenant, therefore forcing Northwood to carry out essential work. We are still working with the landlord to resolve these issues and have requested that he emails us a list of outstanding jobs so we can avoid any confusion and resolve this as soon as possible, but as the landlord has refused to do this, we are struggling to help. Northwood fully embrace the government’s intentions to introduce mandatory electrical certificates in 2019 together with heightened regulation to force landlords to comply with their legal responsibilities and duty of care to their tenants. For a clearer picture of how this tenancy was managed and how we conduct business, please read the tenants 5 star review written 10 months ago, our other overwhelmingly positive reviews from some of our 500 happy customers, and the 2 questionable 1 star reviews that appeared within minutes of this review and draw your own conclusion. Kind regards