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Northwood - Oldham & East Manchester

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Northwood - Oldham & East Manchester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

The Northwood property on our street is very badly looked after. Constant problems with the alarm going off, the tenants and others on the street have complained but it's never fixed. Very little concern about the house, tenant or other local residents. Have tried to deal with them over the phone and calling into the local branch and they were very unhelpful.

review by Andy Lees

Reply from agent

Please email the office oldham@northwooduk.com with address details as we have no record of any reports of a faulty alarm at any of our properties. Thank you

1.00 /5

Taking the deposit back is a nightmare. Vacated the property on 23th of June, contacted several times only to be told he is busy and she is busy. They are all busy to return the money :) First tried to blame us for something that was already in the property and now asking us to go claim from the deposit protection scheme so that they can get another 30 working days to hold the money. If you wanted us to claim then why didn't you ask this in the beginning? Didn't contact us even once to say oh we have your deposit as well I know you guys reply to the reviews and i am sure you can find my details, if not leave a comment here and i am happy to provide contact details. Edit: so you first confirm that yea its over a month that the deposit is being held by u. 2nd look at your aggressive reply. ALL FUTURE TENANTS PLEASE READ THATS HOW YOU WILL BE TREATED WHEN YOU WILL ASK FOR DEPOSIT BACK. Really professional help. We are asking for our deposit back and you are getting annoyed that why we have made 3 calls after a month? Did u make a single attempt to send the deposit back?

review by Saqib Mahmood

Reply from agent

Thanks for your review. As we have explained, we do not hold your deposit, we do not have your money. 100% of our deposits are sent to the Custodial Deposit Scheme with the TDS. We provided you with a legal document at the start of your tenancy called Prescribed Information. Please read it and follow the instructions on how to dispute deductions directly with the TDS. Repeatedly calling our office will not solve your problem, as we have tried to explain to the tenant on more than one occasion - we do not have your deposit. The landlord is within their rights to apply for deductions due to the the condition the property was left in and the TDS will independently adjudicate on this, should you wish to dispute it with them. But please dont call us to do this as you have to follow the information provided directly with the TDS.

1.00 /5

review by Annabel Toase

Reply from agent

I am sorry you have felt the need to leave this review. We have no record of anyone with this name ever having bought, sold, rented or even made an enquiry with our business.

1.00 /5

We have put our house on let with Northwood Oldham but we haven’t received good service.house has been left in bad situation and they didn’t even check before returning it to us . We signed contract for 2 years fix monthly payment But they gave us keys before three months and paid no rent . There is a lot more I want to put in this review and I will be posting the full story soon These estates agent don’t deserve one star rating. And no body should trust them and handover their house keys . all the reviews has been left is from their family and friends they not genuine definitely. If anybody wants a proof we have all the emails from Northwood that we can show you how they treated us . We rung them two weeks constantly but no reply.the lady always said David is busy .alex is busy they can’t talk That’s the way u deal with customers .

review by Zee Twinny

Reply from agent

I am sorry you have had cause to leave a 1 star review. All properties are subject to our Fair Wear and Tear policy at check out, a copy of which we give to all landlords at the start of a tenancy and can also be can be found in the landlord section on our website. I agree that the property is in need of considerable repair, as was the case when we had to instruct an emergency program of works to make the property safe for the tenant. Despite numerous complaints from the tenant, the landlord consistently refused to address maintenance issues highlighted by both Northwood and the tenant, therefore forcing Northwood to carry out essential work. We are still working with the landlord to resolve these issues and have requested that he emails us a list of outstanding jobs so we can avoid any confusion and resolve this as soon as possible, but as the landlord has refused to do this, we are struggling to help. Northwood fully embrace the government’s intentions to introduce mandatory electrical certificates in 2019 together with heightened regulation to force landlords to comply with their legal responsibilities and duty of care to their tenants. For a clearer picture of how this tenancy was managed and how we conduct business, please read the tenants 5 star review written 10 months ago, our other overwhelmingly positive reviews from some of our 500 happy customers, and the 2 questionable 1 star reviews that appeared within minutes of this review and draw your own conclusion. Kind regards