Our website is fully optimised for mobile and currently working fine Paul, quite possibly its you device. kind regards

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Sorry you have had cause to leave a one star review Ziaul Haque. For clarity, I have looked into this in detail, assuming this is for your tenancy at Queen St, Shaw: You emailed your notice (26th October) confirming your move out date of 5th December. Jess replied the same day, 26th October. You were charged rent to the 5th December as requested. We explained that the rent would be calculated to this date being the end of tenancy date. If you do not understand or do not agree, we cannot be more specific than referring you to the tenancy agreement. Once you move out, we have 14 days to inform the TDS to return your deposit (it was returned in 10 days). Again, we can only explain this process so many times. Your deposit is not in our account, you have to contact the deposit company - we cannot do that for you. If you refuse to do that, don’t want to do that or don’t read any of the prescribed information you are given at the start of your tenancy (as is a legal requirement for us to provide for YOUR protection) that is not our fault. I am sorry you are working hard, as many of us are doing – we are all in this together. However, you have a legal requirement to pay your rent. You have only been charged for the days you requested to pay for so I find your complaint confusing to say the least. The landlord is entitled to receive rent for the period you occupy his property, which is what you have been charged for. I will not apologise for my staff working to your requests to then receive a tirade of abuse both on the telephone and by email because you do not want to pay the rent or cannot be bothered carrying out your part of the deposit return process, as is your legal duty to do – not ours. I wish you all the best with your next tenancy and strongly advise you read (and keep) all the documents before committing to another rental property. Kind regards Mike Procter Managing Director

I assume Mr Subrata Gupta set up the fake account “Paul Taylor” as he is our only client on Taurus St. We have no registered landlord called Paul Taylor, so my reply is to Mr Gupta.. Mr Gupta engaged Northwood on a fully managed service over four years ago. Using a local, established, award winning and regulated specialist letting agent is a great first step when letting out your first property. His employed tenants were externally referenced and passed all checks. Their rent was never late and all property inspections passed. Fast forward to end of tenancy. The property hadn’t been cleaned and there was minor damage. This was largely in line with a property tenanted for almost 5 years. There were no rent arrears, the account is balanced. At the start of the tenancy, David, (Lettings Director) discussed various rental schemes and risks/returns. We strongly recommended our guaranteed rent scheme or as a minimum fully managed service with rent/legal insurance policy. These were handed to Mr Gupta, see here https://www.northwooduk.com/landlords/ It is critically important you carry out your own research and seek expert advice. The various Housing and Tenant Acts are predominantly there to protect the tenant, not the landlord. Having a dedicated, in house Legal and Compliance Team gives all Northwoods Landlords access to up to date info and specialist products/services. Mr Gupta did not take our guaranteed rent service or rent/legal insurance, which costs £5 per week. See here https://www.northwooduk.com/landlord-insurance/ When the tenant vacated, our inspection found cleaning/minor repairs would be due. Mr Gupta was given a guide to Fair Wear and Tear at the start of tenancy. See here https://www.northwooduk.com/landlord-resources/ Wear and Tear takes in to account age of decoration, flooring, etc. Experienced landlords put money aside for redecoration/reflooring at least every 3 years. Of course a good tenant can make this last many years longer. However, a court would award very little compensation for a property that had not been decorated for 5 years. The Deposit. We use TDS Custodial for all deposits as we are legally bound to. Despite David explaining many times that Wear and Tear has to be allowed, Mr Gupta can challenge and apply for deductions. However, the flaw with Deposit Protection is that tenants must agree to use the Deposit Schemes own reconciliation service. These tenants have refused. Mr Gupta must now use a court order or negotiate, which he has refused to do. So this deposit will sit in the TDS for 7 years before being donated to charity. Mr Gupta would have been protected from this if he used the Guaranteed Rent service or took out insurance. At £5 per week. Mr Gupta can challenge in court if he believes he is owed money. We tried to explain many times he is the landlord, his tenant is the legal party that owes him money, not the agent. Court action will cost thousands and take months. Which is why we offer a guaranteed rent service and sell legal and rent insurance protection (at £5 per week). However the tenants have left the UK country so this is almost impossible. A lesson to all new and experienced landlords. Research any project. Seek expert advice. Undestand the advice. Act on it. We can help every step of the way, but we cannot help people that refuse to listen. For clarity and to correct errors in the review; 1 The tenants were externally referenced, and the file is here in the office 2 The rent account is balanced, no rent is due 3 We visited the house to carry out legal checks/inspections, the file is in the office You wouldn’t drive a car without insurance. You wouldn’t go on holiday without insurance. Why would you give such an expensive asset like a house to a stranger without insurance or without understanding your market? My details are here for all to see, I am not hiding behind a fake account or false accusations in a fake review. Kind regards Mike Procter Managing Director

I am sorry but we have never had a tenant, landlord or contractor called John Warner engage with Northwood Oldham in 10 years. This is a fake review.

Please email the office oldham@northwooduk.com with address details as we have no record of any reports of a faulty alarm at any of our properties. Thank you

Thanks for your review. As we have explained, we do not hold your deposit, we do not have your money. 100% of our deposits are sent to the Custodial Deposit Scheme with the TDS. We provided you with a legal document at the start of your tenancy called Prescribed Information. Please read it and follow the instructions on how to dispute deductions directly with the TDS. Repeatedly calling our office will not solve your problem, as we have tried to explain to the tenant on more than one occasion - we do not have your deposit. The landlord is within their rights to apply for deductions due to the the condition the property was left in and the TDS will independently adjudicate on this, should you wish to dispute it with them. But please dont call us to do this as you have to follow the information provided directly with the TDS.

I am sorry you have felt the need to leave this review. We have no record of anyone with this name ever having bought, sold, rented or even made an enquiry with our business.

I am sorry you have had cause to leave a 1 star review. All properties are subject to our Fair Wear and Tear policy at check out, a copy of which we give to all landlords at the start of a tenancy and can also be can be found in the landlord section on our website. I agree that the property is in need of considerable repair, as was the case when we had to instruct an emergency program of works to make the property safe for the tenant. Despite numerous complaints from the tenant, the landlord consistently refused to address maintenance issues highlighted by both Northwood and the tenant, therefore forcing Northwood to carry out essential work. We are still working with the landlord to resolve these issues and have requested that he emails us a list of outstanding jobs so we can avoid any confusion and resolve this as soon as possible, but as the landlord has refused to do this, we are struggling to help. Northwood fully embrace the government’s intentions to introduce mandatory electrical certificates in 2019 together with heightened regulation to force landlords to comply with their legal responsibilities and duty of care to their tenants. For a clearer picture of how this tenancy was managed and how we conduct business, please read the tenants 5 star review written 10 months ago, our other overwhelmingly positive reviews from some of our 500 happy customers, and the 2 questionable 1 star reviews that appeared within minutes of this review and draw your own conclusion. Kind regards