I had to reply with my second email account as it would not allow me to reply. It’s finally nice to be acknowledged and get a response. Is it because I have posted in the public domain now? Don’t you know who you a speaking with? PLEASE READ the name of the person who wrote the other review as you kept telling me to READ the tenancy agreement. You slipping up now? And now people can other how rubbish you guys are? I have told nothing but the truth. I have numerous emails too. I’m sure you have a call system that has a recording function so please feel free to hear my conversations for the slight times I got through to Jess or David and you will understand my frustration with them both. You will feel the same way! I have paid my rent on the 5th of every month on time. and upon giving notice I wrote on the email I will be leave the property by the 5th December, At which point does it mention that I will stay an extra day? I even mentioned to you guys that I will pay my rent one last time. if I misunderstood, then you guys should inform me that I will get charged for the extra day, but you didn’t. you knew and waited for me to vacant the house and then take from my deposit. That was your intention! I even gave the keys back early to you guys so you knew I will leave early! So why charge me? You even misinformed me regarding the process of claiming my deposit money back. When I rang to inform you I will be leaving the house early due to a family crisis you were quick to take the keys back, the lady on the phone said it will not effect my deposit nor did she say anything about me contacting TDS. She said I will be receiving an email for which I waited for but never got! Jess had also mentioned the same thing to me when I gave her the keys on the 3rd and said there will be no issues. They be nice to you in your face and ignore you because you are not there. This is the level of service you can expect here. I then called you guys which I dreaded and David answers the phone and very rudely explains you need to call TDS, I explained that I was given a different message by his colleges and he wasn’t having it and kept speaking over me constantly. It’s not the customers fault you guys have communication issues! Also regarding TDS he could have also kept the ball rolling for me and made the call for me to TDS rather then make the customer chase his own deposit. That is your job! I will action my bit when I need to do it. The only reason I accepted the repayment is because I’m sick and tired of you guys, I don’t want to deal with you guys, I have had enough. I would rather take a loss of £17 than speak with any of your you guys. I am a key worker and I don’t have time to be dealing with a mess you guys created! Its not worth the headache. I have numerous emails to prove what I am saying to be true and the countless emails you have ignored. I will also be going to the local authorities and paper regarding this matter and I believe this is unacceptable. I even sent an email today and guess what? No reply! The landlord renewed his contract with you guys. God help him! Mentioning something you can’t prove. Disgusting! Fix your customer service first Thank you for nothingNegativeResponsiveness, Quality, Professionalism, Value