View Agents

1.00 /5

Following my tenancy Martin and Co have tried to charge me deductions against my deposit that were inaccurate and unfair. This has been ongoing for two months and they have resorted to sending rude and unprofessional emails, in the hope that I would back down. I still wait to receive the undisputed portion of my deposit whilst the claims are disputed. Avoid!

review by Charlotte Dyball

Reply from agent

Dear Charlotte, It is unfortunate this matter has resulted in the requested deposit deductions having to be referred to the formal adjudication process. It is never our intention for matters to reach this stage and we much prefer to be in a situation where the full deposit is promptly returned to a Tenant. However, in cases where remedial works are required at the end of a tenancy as a result of a Tenant’s actions or inactions and where supported by fully independent, written and photographic evidence, we are duly bound to act for our Landlord client in recovering the reasonable costs they have incurred in addressing these issues. Our emails to you on this subject have been factual and polite but firm. Since we cannot reach a sensible agreement, the matter is being put forward to a fully independent adjudicator*. In the meantime, while I note your comments regarding the release of the undisputed amount of deposit, please be assured we have not delayed this process and the release of said amount by the DPS awaits action by yourself - as it has for the past 3 weeks. Michael White - Director, Martin & Co Norwich *15/2/2019. Update the independent adjudicator has found in your landlord's favour in the majority of the items and amounts claimed.....

1.00 /5

I realized Martin co is only recommended by landlords. There's a reason. They are not professional and Emily is a fox. They are very rude. Avoid them at any cost. I saw another review regarding Emily. Sorry to say it's true. 4.4 stars from landlords not from who took their service.

review by Oshopping Shopping

Reply from agent

I am at a loss to know who you are and what your specific issue is? If you would care to identify yourself by contacting me on 01603 766860, I will be happy to discuss the matter with you. In the meantime, I can only surmise that you are a prospective viewer, who enquired about one of the properties we have listed, and unfortunately your circumstances did not match the requirements set out to us by our Landlord Client. Given our primary Client is the Landlord (hence why there is a weighting of reviews by landlords) we are bound by their requirements and restrictions as to who they are looking to let their properties to. I appreciate this sometimes can leave a prospective tenant feeling slightly aggrieved but when explaining such to them, I am wholly confident that all team members here are polite and courteous. Mike White - Director

1.00 /5

We used this letting agent about 4 years ago, for a 2 year period. Worst agent imaginable. He was so rude to my pregnant wife, shouting and intimidating her until he left her crying outside his office. The owner was given the company - fully believes that landlords are his customers and tennants are just fodder for the course. The staff are rude, probably because they have to deal with Mr White all day long. Staff change hands too quickly to keep on top of. If you are looking to rent, do not go anywhere near this place. They never sort issues out. They have the same handyman for every job - who always suggests it is your fault. In the end we paid just to get out. Horrible businessman, conducts himself terribly. Unimaginably defensive and rude. Someone else commented that they would rather be homeless, than have to deal with this place again. I concur, stay away at all costs.

review by William Colley

Reply from agent

I’m slightly surprised that its taken two years after the tenancy ended for this former tenant to make these negative comments. Unfortunately, on the very rare occasions when the expectations of our landlord clients are not met by the actions of their tenants, we find ourselves on the receiving end of some very spurious remarks, as in this case. Ignoring the personal slights which are egregious to say the least, the fact is the tenancy ran to term and there was no payment made ‘to get out’. This exemplifies the reason why a discerning landlord should select an agent who actually cares about the welfare of their property and their tenants (even if said tenant doesn’t understand such) but who doesn’t buckle in the wake of personal onslaughts. Mike White - Director, Martin & Co Norwich

1.00 /5

Following my tenancy Martin and Co have tried to charge me deductions against my deposit that were inaccurate and unfair. This has been ongoing for two months and they have resorted to sending rude and unprofessional emails, in the hope that I would back down. I still wait to receive the undisputed portion of my deposit whilst the claims are disputed. Avoid!

review by Charlotte Waters

Reply from agent

Dear Charlotte, It is unfortunate this matter has resulted in the requested deposit deductions having to be referred to the formal adjudication process. It is never our intention for matters to reach this stage and we much prefer to be in a situation where the full deposit is promptly returned to a Tenant. However, in cases where remedial works are required at the end of a tenancy as a result of a Tenant’s actions or inactions and where supported by fully independent, written and photographic evidence, we are duly bound to act for our Landlord client in recovering the reasonable costs they have incurred in addressing these issues. Our emails to you on this subject have been factual and polite but firm. Since we cannot reach a sensible agreement, the matter is being put forward to a fully independent adjudicator*. In the meantime, while I note your comments regarding the release of the undisputed amount of deposit, please be assured we have not delayed this process and the release of said amount by the DPS awaits action by yourself - as it has for the past 3 weeks. Michael White - Director, Martin & Co Norwich *15/2/2019. Update the independent adjudicator has found in your landlord's favour in the majority of the items and amounts claimed.....

1.00 /5

Awful awful awful. They delete negative reviews on Google so don't be fooled by their current rating. In my experience the staff and in particular Matthew and Mike are very very rude. No customer service skills whatsoever. Very unpleasant to deal with. If you want an agent that will bully their way around everything and cause problem after problem then use these. There are far better agents in Norwich, do not make Martin & Co yours. Would give 0 stars if I could.

review by owen newton

Reply from agent

Our aim is always to have cordial working relationships with tenants and in the vast majority of cases this is happily achieved. However, overriding any relationship we may have with the tenant, our first duty as a letting agent & property manager must be to ensure the interests of our landlords, i.e. our clients, are best served. Sadly, on rare occasions the desire to work cordially with tenants and at the same time protect our clients’ property investment are not always compatible with one another. In the case of the former tenant who has posted the above review, the relationship began to breakdown when indisputable evidence of their multiple breaches of tenancy became apparent with a total refusal on their part to acknowledge such. Of course Data Protection laws prevent us from detailing such evidence so instead recalcitrant tenants like these are enabled to besmirch our personal and commercial reputations with little recourse. Fortunately, the Google Reviews you see here from landlord’s are all absolutely genuine, none have been deleted and are reflective of the care and attention provided to our clients by all of us at Martin & Co in Norwich……… Mike White: Director, Martin & Co Norwich

1.00 /5

I am appalled with this letting agent. We rented a property through them at the start of 2016 and everything was fine. A few months into the tenancy we had one of my parents rabbits visit the property for a few hours whilst they were moving house. Martin & Co appear to stalk their tenants social media profiles, for what reason I cannot fathom and as a tenant, I actually find this EXTREMELY uncomfortable. Martin & Co managed to find a photo of said rabbit, put two and two together and came up with five - aren't they clever? They have now accused us of keeping animals at the property during our tenancy (we haven't) and that we are in breach (we aren't). Martin & Co even deemed it appropriate to go a step further and grab screenshots of our social media profiles as evidence that we have breached our tenancy agreement - well done, NONE of these photos were even taken IN the property?! If you like dealing with a bunch of absolute morons who think it's fine to treat their tenants like dirt, go ahead and use this company. They have since advised our landlord we are keeping pets and told her to serve notice on us, without even investigating this further - no visit to the house to see actual evidence of pets, no phone call to ask us whether we are keeping pets - just straight up serving us notice. We were intending to move closer to my work anyway so being served notice isn't necessarily an issue, but the way Martin & Co have gone about this has been absolutely disgusting. Avoid avoid avoid.

review by J Newton

1.00 /5

Awful awful awful. They delete negative reviews on Google so don't be fooled by their current rating. In my experience the staff and in particular Matthew and Mike are very very rude. No customer service skills whatsoever. Very unpleasant to deal with. If you want an agent that will bully their way around everything and cause problem after problem then use these. There are far better agents in Norwich, do not make Martin & Co yours. Would give 0 stars if I could.

review by Owen Newton

Reply from agent

Our aim is always to have cordial working relationships with tenants and in the vast majority of cases this is happily achieved. However, overriding any relationship we may have with the tenant, our first duty as a letting agent & property manager must be to ensure the interests of our landlords, i.e. our clients, are best served. Sadly, on rare occasions the desire to work cordially with tenants and at the same time protect our clients’ property investment are not always compatible with one another. In the case of the former tenant who has posted the above review, the relationship began to breakdown when indisputable evidence of their multiple breaches of tenancy became apparent with a total refusal on their part to acknowledge such. Of course Data Protection laws prevent us from detailing such evidence so instead recalcitrant tenants like these are enabled to besmirch our personal and commercial reputations with little recourse. Fortunately, the Google Reviews you see here from landlord’s are all absolutely genuine, none have been deleted and are reflective of the care and attention provided to our clients by all of us at Martin & Co in Norwich……… Mike White: Director, Martin & Co Norwich

Martin & Co Norwich

Martin & Co Norwich

Contact details

Opening hours

Address

About

Our team