Dear Mrs Bush, I am afraid from our perspective this is not a true reflection of events. Detailed emails were sent to yourselves and addressed all relevant questions. When you phoned the office, I was unfortunately otherwise engaged at the time but as my colleague explained, it would be better for correspondence to be put in writing so that both parties had a written record of what had been discussed. You also state that we failed to answer your questions, but you should appreciate we are unable to discuss matters regarding former Tenants with you as this would be a direct breach of GDPR legislation. With regard to the wood burner issue, this was checked by an appropriately qualified HETAS registered engineer two days prior to your Tenancy commencing and was confirmed to be in full working order with no issues/faults noted at that time. When you raised an issue with us, several months after the start of your tenancy, the engineer re-attended and took steps to ensure the wood burner was in a safe state whilst not being used, which in any event you confirmed you had no intention of using the appliance. With the wasps, we had simply asked you to confirm if there was evidence of a nest or whether it was a few stray wasps. Again, once confirmed there was an evidence of a nest, your landlord arranged for their contractor to remediate this promptly. I am sorry that you have felt the need to leave this review but it appears to be as a direct result of your former landlord wishing to seek legitimate deductions from your deposit, for which they have independent evidence to justify, rather than a review of our actual services. As you know, there is a clear process to have any deposit dispute independently assessed by a qualified adjudicator and we await you to confirm the use of this service offered by the DPS . Matthew White - Director