Naima, I am sorry you feel this way. Our reaction to your enquiry was based solely on the information you gave us on the telephone and having listened back to the recording, I can see that we were polite, courteous and willing to assist if possible. My staff member certainly didn't 'want to stop your application straightaway' they simply wanted to save you the time of undertaking a viewing when based on the criteria we use, we would not have been able to pass you through the referencing process. By asking the questions we do at the enquiry stage, we are only trying to save people from greater disappointment later. All agencies have different referencing criteria and our clients' employ us because ours is among the most thorough. Your above review states that you have proof of your income from the French Government, this is different to what you advised us on the phone but clearly, I can't divulge in a public forum what you told us or your employment status. Normally, in these situations if an enquirer is unable to understand the reasons given, I am only too happy to speak with them myself to provide a further explanation in the hope that they will accept the reasoning even if I'm unable to assuage their disappointment. However, when accused of being 'ridiculous', ''pathetic' and worse still, practicing 'racism' I do not feel it would be appropriate to engage in further conversation in this instance. Even if you were acceptable from a referencing standpoint, how could we now possibly recommend to a valued client that they should engage in a business relationship with someone who is quick to make spurious and defamatory statements? Michael White - Director Martin & Co