In as much as my experience has not been a successful one with you... I still can say you have given me more hope to keep trying. The staff I have had contact with so far were very encouraging and professional. The landlord in our case was the one with one reservation or the other. I still look out on your site every now and then. I am still looking forward to doing business with you soonest. ❤️ From Martin and Oiza
Excellent service, amicable staff
I would recommend all landlord’s and tenants to stay away from this agency and Matthew White. I found him to be extremely rude and arrogant. Which I believe are traits he has inherited from daddy, along with the business. You only have to look at how the pair of them have responded to past reviews to see how they speak to people. No doubt Matty will claim this is a spurious or even libellous review, but this is my FACTUAL experience with Fartin & Co Norwich.
First time ever that I had to write a bad review. Tennant for 5 years same property, in the last year loads of problems with water running inside the kitchen nothing much was done about, we decided was better to move out , but in good terms, house was left clean, all in good condition, we never failed a single inspection done by this agency during our 5 years in this property, our contract finished on the 31st May we gave the keys back on the 27th , the check out of the house was done on the 31st, but they allowed people into the property to do some repairs on the 30th ( which obviously shouldn't be done ) before the check out is carried out by a third party, but we were just ok let's see ,now nearly a month after we can't get pur deposit back , we are a hardworking couple already on our 60 , we certainly didn't deserve this treatment, try to call , email no response , we just want make people aware that this agency do not look after tenants, all the good reviews here mostly are from landlords who do not have any consideration for anyone. We are absolutely devastated with this outcome.
Tried renting a place off this company constantly ignored emails and I’m pretty sure it’s because they don’t like Universal Credit applicants as soon as you mention it they just ignore you Response- yes I think that’s the right thing to do not add names as that would be silly, but this is a personal opinion on your service and you were not helpful in the slightest and even though we would qualify to rent this property and provided necessary documents you still proceed to dodge the bullet by the end of the no responses I thought I’d leave a review with my honest opinion on how I felt on the situation and that was you didn’t want UC applicants but not to worry sorted it out with someone that is understanding and helpful!!! I can only advise people on my bad experience with yourselves if you had have been more helpful I would have left a positive review
Did not have a good experience with this estate/letting agents. Matthew was a very rude man, but when your daddy is the boss i suppose you can get away with anything xx
TENANTS: Pay attention to the fact that all the positive reviews of this company are by Landlords. Martin & Co will make it their mission to ruin your life. Do not rent with this agent.
They don't care about tenants. They try you to pay first Before tenancy they asked to pay for a professional cleaning (optional) where we were said if we paid at the beginning we didn't need to do it at the end. Now, at the end, I am asking what that cleaning covered and I haven't received any answer yet. From their conversation, they also suggested the house could be given, so so, clean... as we were who decided if we wanted to pay for a professional cleaning... We accepted the professional cleaning. As my contract said if house was given after having a professional cleaning, it must be returned with a professional cleaning. They asked for monies from the deposit, which I cannot say no as it is on the contract... The thing is, we asked if the house was going to be given with a professional cleaning before our tenancy and they said no. This is why we accepted the cleaning. So, before my tenancy, the house was given with two professional cleanings, from the same company and only 4 days different between one and the other - days 24/02/17 and 28/02/17. After both cleanings, you think my house was clean, but... no. We said house was given dirty, stains, greasy kitchen... they accepted some of them and others were "just" rejected as the house had been professional cleaned... and due to wear and tear... So, the same company had to come a 3rd time, for few instructions they were given. I ensure the house was given back cleaner than we received it, but as they had a bill .... from a professional cleaning company.... I cannot complain With this topic, I dont understand how cleaning for previous tenant was only £120 (more things on bill done), and I paid £232.5 for a "light cleaning" Updated After a smoke screen about their standard process, which are nice words, you forgot to say "if client has paid for a professional cleaning we proceed in the following way, if not we charge" His words were: "... it was a condition of your Tenancy Agreement that the carpets were professionally cleaned..." and "The carpets were not however returned in a professionally cleaned condition..." (10/03/20) I couldn't complained My question: "what was the optional service I paid at the beginning? what did it cover?" It is funny you said "...my colleagues having to accept..." Could you give examples? you said written? can not we complain as clients?The best is to point to the client to avoid responsibility I only spoke about money, and frankly: -07/02/20, the day we returned keys. House was going to be empty 3 days. You expected us in the morning. We decided to check the house after the yearly gas revision. We discovered heating left at 18`C. Not scheduled, in continuous way. I called to asked why so high. I heard on phone a big and long noise from Rachael complaining about my question. Her words after were you HAVE TO leave heating on...(winter). After discussing I complained was high. She put me on hold for 5 min, and came back saying 6 degrees... -13/07/17, I was looking for a fuse in a power boiler for a week.. I said there was not fuse in here, but you insisted...also wanted me to check where the roof... Result was you sent someone you wanted us to pay, but then you realised your database was not up-to-day and there was not fuse... felt treated like an idiot.. -There is an email where Rachael WROTE US IN CAPITAL LETTERS! I answered I had my right to complain -Leaving process... what a nightmare. You had an email from the lawyer, another from the developer... But after 20 emails, I said I have received the keys for the new house that afternoon, and I didn't have any other proof to show. Magically, you said OK -independent Inventory Clerk... zero flexibility to clients. Never changed a day, or said time to attend, always reporting just 1.5 days in advance (it's one working day). She broke a ventilation slot cover and always used our toilet -We couldn't attend check at the start (or end) due to no flexibility with independent Inventory Clerk. According to her, picture is cleaned Updated: if you are so confident, allow to upload emails to see who lies
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1 Charing Cross, Norwich, Norfolk, NR2 4AX, UK
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http://www.martinco.comWe specialise in residential lettings and management in Norwich and the surrounding areas and have been providing advice, guidance and support to our customers since 2006. Martin & Co Norwich is jointly owned by Director Mike White and his son, Director and Branch Manager, Matthew White. Together they bring over 30 years of experience and expertise to the business. The city of Norwich with its iconic Cathedral, many historic buildings, and affordable property prices, make it an attractive place to live. Our team has a reputation for providing an efficient and reliable service across both residential lettings and management service. We are passionate about ethical lettings and property management and are proud to be the founding member of the Safe Agent Scheme in Norwich, and members of The Property Ombudsman redress scheme. Whether you're a landlord, or you're looking for an investment property, Martin & Co Norwich will tailor our service to suit your needs. Please do get in touch with a member of our dedicated team. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Norwich get you on the move. Certificate martin
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