Dear Charlotte, It is unfortunate this matter has resulted in the requested deposit deductions having to be referred to the formal adjudication process. It is never our intention for matters to reach this stage and we much prefer to be in a situation where the full deposit is promptly returned to a Tenant. However, in cases where remedial works are required at the end of a tenancy as a result of a Tenant’s actions or inactions and where supported by fully independent, written and photographic evidence, we are duly bound to act for our Landlord client in recovering the reasonable costs they have incurred in addressing these issues. Our emails to you on this subject have been factual and polite but firm. Since we cannot reach a sensible agreement, the matter is being put forward to a fully independent adjudicator*. In the meantime, while I note your comments regarding the release of the undisputed amount of deposit, please be assured we have not delayed this process and the release of said amount by the DPS awaits action by yourself - as it has for the past 3 weeks. Michael White - Director, Martin & Co Norwich *15/2/2019. Update the independent adjudicator has found in your landlord's favour in the majority of the items and amounts claimed.....