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BELVOIR! (Northampton)

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

poorest agency I have ever deal with. On the moving day they called us that flat is not ready and they need two more days to prepare it. when I told them that in this case Belvoir has to pay for hotel and for storage of belongings they make it ready in two hours. After six months they decide to sell the flat without letting us know. Right know potential buyers are knocking to our door almost everyday to check the property. Stay away from Belvoir as far as you can......

Reply from agent

Sorry you feel like that Jacek. Your move in was delayed by 48 hours as the property was having new carpets (not arranged by us) and the job hadn't been completed / we hadn't been made aware - we agree that wasn't an ideal start. The decision to sell the property was made by the owner though - we don't own the property so we can't decide to sell it. Had we known this was her intention before you moved in, we would have told you - as it's inevitable you would be cheesed off. But we weren't made aware, and having managed the property for 10 years previously with no suggestion that a sale was on the cards, we didn't have any reason to suspect this. Another agent was instructed to sell it without us being informed. We hope you've been able to find something suitable and apologise that the tenancy only lasted 6 months.

1.00 /5

We`re renting a house and have some problems with gas boiler. Already two weeks without hot water and heating at house. Agency ignore the problem, just feed us with promises. Breach of the contract.

1.00 /5

Terrible rude service! Travelled from Belfast to view a house without being told that the house had already been rented out. Belvoir is a perfect example of how not to do business and I recommend that you stay clear!

Reply from agent

You're right, by the time you arrived from Belfast, the property you were interested in had been let - we contacted you on the day to cancel. We're sorry about this, but in a busy rental market it happens - at no time would we suggest to you or any other prospective tenant that a property is somehow 'reserved' for them simply because they've booked a viewing. Equally the decision to remove a property from the market and cancel future viewings is not ours - it's for the Landlord of the individual property to make that call. When a landlord instructs us to stop viewings, we can't simply ignore him/her. Disappointed though you clearly are, we hope you managed to find something suitable.

1.00 /5

Interesting to see the last few reviews as being poor. we had a viewing of a house where we cancelled a midwife appointment to go to see this house, to find us both sitting outside the street looking like a couple of mugs as the company failed to show. Having done our own investigation, we found the house to be let already, which we haven’t an issue with, but we do considering they didn't have the decency to let us know. In fact they accused our phone for being faulty as a message went out. I wonder what happened to communication via a phone like normal people tend to do as this would also show up as a miss call if we didn’t answer. In regards to raising this concern, I had to ask for an apology 3 times as the customer service seemed to want to blame technology over lack of professionalism and communication rather than actually taking reasonability for an error they have caused. I wouldn't go with these personally if I was looking for excellent service as they treat you like business people not humans who are genuinely looking for a home to live in.

1.00 /5
22.09.2015
Reply from agent

Thanks Nicole. Team Belvoir!

Contact details
Sales Phone:

01604 701701

Lettings Phone:

01604 621621

Lettings Email:

northampton@belvoir.co.uk

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 15:00
Address

East Hunsbury Local Centre, Butts Road, Northampton, NN4 0UE, UK

We're a leading estate & lettings agent covering the Northampton area.

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Northampton Office

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Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure