11b St. Thomas' Square, Newport, PO30 1SN, UK, PO30
A selection of reviews, highest rated first. Not every review may be shown.
If there was an option to leave a 0 star review I would select it. The staff are incapable at providing updates, there ability to communicate is appalling, and when they do your met with bad attitude despite their website describing them to …
DO NOT USE THIS DISHONEST COMPANY Despite us leaving the house in a clean condition as well as our check out Inventory and check out photos showing very little dirt, Red Squirrel have charged us £450 to clean a tiny two bed in Cowes. Rather than hire a professional cleaning company they contract the cleaners themselves and when asked to provide proof of products used and hours worked they've refused. I feel this is a highly unprofessional and non transparent way to do business. When we disputed the charge Red Squirrel sent emails stating our Tenancy Agreement requires a professional deflea and clean due to us having a pet. This is not in our tenancy agreement as this would be unlawful (Tenant Fees Act 2019). You need proof of damage/infestation to require such charges and this was not the case, nor any evidence provided as such. It seems to me again highly unprofessional that an estate agent doesn't appear to know current property law or what is in their own Tenancy agreement. We are now seeking legal advice to take this matter further. Over 2 years we never missed rent, we had 3 house inspections, every time being told the house looked immaculate and we cleaned every inch of it when we left. In our opinion they have zero ethics. We recommend you look elsewhere for your housing needs. And in response to your claim the DPS rewarded you the money - that is false. We missed the evidence submission date. Photo attached of email proof from the DPS. PLEASE STOP LYING
very disappointing, they will advice you for their benefits only. we mange to ascabe unhurt . please be carful...
I have been trying to rent a garage from you for a couple of weeks now and I still haven't received the paperwork. You tell me you have sent it twice now!!! Sorry but I find it very hard to believe that it has been lost in the post twice.. very poor service and poor communication.
Very disappointed with this company would not recommend using them, put money down to hold a property and they still put in other applications ☹️
The receptionist was very pleasant but I felt that the two managers were rather aggressive with bad attitude. Both managers told me different stories as to why a sale fell through. On request I supplied lease details in January. three …
Awful customer service. Me and my partner wished to rent a flat with red squirrel property shop- the employees were unhelpful and predudice on account of our age although we are both young adults who work professionally full time with a large amount of savings. They refused to take us seriously and begrudged every move we made. Unless you are middle aged, middle class and horribly predudice yourself, I would never recommend this agency. (The 5 star reviews on this page are made by employees of the shop itself)
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