The more I think about this the more annoyed I get!!! I have cash waiting to buy a red squirrel property yet their customer service is NONEXISTENT. I’m surprised they can actually sell a house!! At this rate she u feel sorry for the sellers who chose and are being failed by them. I made a viewing appointment for them to try and cancel same day. The guy didn’t know anything about the house or lease rent service charge amount so I (capitals) had yo chase THEM 3 times! Each time saying they will get back to me. Ollie then called “we wondered where you were at with the property” UH HELLO! I’m waiting for you, I said I was quite annoyed 3 days had passed and no update was given - he said he had the information for me but he infact didn’t! Again bring told I’ll get a call back 3 weeks and I’m still waiting! It’s not even like it’s a fast time for property so sort it out guys. And apologies to your seller on the property and their next update for losing a sale.

Absolutely avoid using these amateurs. These confirm why estate agents get a bad name. Yes they sold my home but the process was painful. Charlie is a fabulous …

Used this company in Dec a total disgrace. Rude! couldn't even ask the vendor a question properly had several different answers none were the answer to the question I asked. Once the sale was agreed they didnt care less

I had the ‘luck’ to rent a property through Red Squirrel for 2.5 years. The property looked very nice at first. Then I started having lots of problems with very cold temperatures in the property despite heating, which also resulted in damp …

Went to view a property with them, explained then and there we don’t have a guarantor and are unable to get one. They said we don’t need one - fast forward to them stating we need to pay £150 to apply/do referencing and it’s not refundable …

This review has been amended after receiving a threat of legal proceedings from Red squirrel. …

you should go to red squirrel property shop if you like your home to be freezing cold, walls being mouldy, humidity 100%, with a landlord that has no heart or feelings and would rather risk your health and comfort than solve the problem. along with evicting unemployed mothers with babies if they speak up about these problems.

This is a reply to Red Squirrel's inaccurate response to my wife's review. No DAMAGE was ever discussed in relation to the extortionate £450 CLEANING bill. The clue is in the name. The exit Inventory and photographs taken by Red Squirrel themselves provide evidence of the good level of cleanliness the property was left in. Cleaning and damage are two very different things. Red Squirrel's response just goes to show they try to manipulate and twist the truth. The evidence of Red Squirrel's unacceptable charges never went through the DPS system, because we handed our evidence in past the deadline by mistake. This meant that you were awarded the money by default. We have spoken to the DPS and are awaiting proof of this which we will post in this review. Again, you are making another false claim.

If there was an option to leave a 0 star review I would select it. The staff are incapable at providing updates, there ability to communicate is appalling, and when they do your met with bad attitude despite their website describing them to be friendly. If they are approached with anything out the ordinary or a difficult chain they wont help push things along or communicate with other agents to achieve completion. Don't rely on these agents to help you, they wont go above or beyond, expect nothing but mediocre at best. I am a professional body, who has experienced your unprofessionalism first hand, whilst working with you within a chain, where your staff and manager feel it is appropriate to speak to me with disrespect and wont assist in helping achieve a completion for all parties involved in the chain.