DO NOT USE THIS DISHONEST COMPANY Despite us leaving the house in a clean condition as well as our check out Inventory and check out photos showing very little dirt, Red Squirrel have charged us £450 to clean a tiny two bed in Cowes. Rather than hire a professional cleaning company they contract the cleaners themselves and when asked to provide proof of products used and hours worked they've refused. I feel this is a highly unprofessional and non transparent way to do business. When we disputed the charge Red Squirrel sent emails stating our Tenancy Agreement requires a professional deflea and clean due to us having a pet. This is not in our tenancy agreement as this would be unlawful (Tenant Fees Act 2019). You need proof of damage/infestation to require such charges and this was not the case, nor any evidence provided as such. It seems to me again highly unprofessional that an estate agent doesn't appear to know current property law or what is in their own Tenancy agreement. We are now seeking legal advice to take this matter further. Over 2 years we never missed rent, we had 3 house inspections, every time being told the house looked immaculate and we cleaned every inch of it when we left. In our opinion they have zero ethics. We recommend you look elsewhere for your housing needs. And in response to your claim the DPS rewarded you the money - that is false. We missed the evidence submission date. Photo attached of email proof from the DPS. PLEASE STOP LYING