The receptionist was very pleasant but I felt that the two managers were rather aggressive with bad attitude. Both managers told me different stories as to why a sale fell through. On request I supplied lease details in January. three months later one manager told me the buyer's lender didn't like the 10 yr ground rent review and that the annual ground rent was the extortionate amount of £200/year. Then other manager told me he lender didn't like the 10 yr review not the £200 ground rent. Despite this review is regulated by law. I always felt that this would fall through because the buyer seemed to have difficulty getting together the full amount. I asked the agent to make sure they had the money. Also the fact they got a buyer withing a few days made me uncomfortable. Someone had taken their sold sign down so I took it back into shop and said they were off the case. A manger then chased me down the road demanding to know why. I told him and he began to argue with me. He then sent me an email accusing me of being hostile. This is what I mean by bad attitude. Of course because I have had no contact with the buyer I only have the agents word to believe so I will never know the truth. Because I had paid out a fortune to extend the lease to 125 yrs there was a delay with the 'land registry issuing the new lease. I don't know who the buyers lender was but this is an amazingly good lease. Considering I got a mortgage on the property with no trouble at all and with less years on the lease I have difficulty believing the agents stories about lenders refusing o give a loan because of the lease. Also looking at Red Squirrel owners response to other complaints I suspect he supports this bad customer service. No attempt whatsoever to keep me on side. Very unpleasant experience. No wonder estate agents have a bad name. There must be a lot of properties out there on leasehold that can't be bought. Further there are two reviews here one actually by the companies manager Charlie Panayi and someone else with the same surname, basically saying how wonderful their company is!!!