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HM Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Sold a property through H.M. Residential and experienced a smooth and professional service. The manager visited with a staff member to discuss a realistic selling price for the type of property and location as well as fees. Upon agreement to sell through H.M. Residential, the staff member (who was very polite) took measurements and booked in a follow up appointment to take photos and additional photos for a virtual tour video of the property. As our property was located at a T-junction, we asked if a 2-way sign board could be erected to capture potential traffic from both routes. This was actioned as requested. Adverse weather conditions including strong winds caused the sign to break. We contacted H.M. residential and the situation was resolved within 48hrs. The staff member returned for the follow up appointment and once again, was very polite and engaging. The photos and virtual video were of a high quality when the property went live online. Our property was sold within the 1st 2 weeks of being advertised close to the asking price. Thank you to all the staff at H.M. residential for a smooth transaction beginning to the end. (Would use again).

Reply from agent

Thank you for your kind words Tommy. We are delighted that you were pleased with our professional service and happy with the results. We value our customers' feedback and it is gratifying to know that we were able to meet your expectations. We look forward to being of service to you again in the future.

5.00 /5

Homefinders have been a really excellent team and have gone above and beyond to help me sell a very tricky property. Tim Corner in particular helped me with numerous queries - finding out critical information - and generally being incredibly helpful, friendly and always with a positive attitude. Buying and selling is stressful at any time, and there were circumstances behind this one that made it even more so. Tim was so patient and helpful, and there is no doubt that along with Susan Leeburn, this wouldn't have got across the line without them.

Reply from agent

Thank you for your kind words! We're thrilled to hear about your positive experience with Tim and Susan. We strive to provide exceptional service and support through every step of the process. If you ever need assistance in the future, please don't hesitate to reach out to us!

5.00 /5

Hello, I was dealing with a gentleman called Joe Carpenter. He was very helpful and full of friendly good advice. With most letting agents once you’re “in” the property they would normally go quite and move on to the next sale, but with Joe he has always been there to help with any issues and he is very approachable. When the next time comes when I need a letting/estate agent I can promise you I will not be calling anyone else. 10 out of 10 for Joe from me! He puts the meaning in “going above and beyond”

Reply from agent

Thank you for the fantastic review! We are thrilled to hear about your positive experience with Joe. We strive to provide exceptional service, and we are delighted that Joe's dedication and support shone through. We look forward to assisting you again in the future!

5.00 /5

We recently sold an ex-rental property. Susan Leeburn was exceptional throughout. Mike was great at providing regular updates. All other staff members supportive and helpful. What we wanted throughout the transaction was 'Communication, communication and communication' We got this in spades, brilliant

Reply from agent

Thank you for the 5-star review! We're thrilled to hear that Susan and Mike provided exceptional service and that our team was supportive. We always strive to communicate effectively and we're glad it made a positive difference in your experience. We appreciate your feedback!

5.00 /5

My experience with Home Finders has been very positive. The team go the extra mile to help and sort out the issue. The portal to report problems is straightforward and they get back to you with a solution very quickly. for general enquiries, portfolio managers were available and replied to my emails without any delay. I really appreciate the help from the team on the day we had an emergency callout for keys as the door latched closed while cleaning the porch. (Mobile and keys inside the house) And a 4-year-old on his own in-house. I was at work 1 hour away and my wife called the team using a neighbour's help. Home finders responded to the call very quickly and let my wife back in the house. They didn't charge me for the callout and everything was done in good faith.

Reply from agent

Thank you for sharing your positive experience with Home Finders! We are delighted to hear that our team was able to assist you promptly during the emergency call out. We strive to provide exceptional service to all our clients, and we're glad we could help resolve the situation efficiently. We look forward to continuing to serve you with top-notch solutions and support!

5.00 /5

Swindon Home Finders has been brilliant with helping us with all our rental needs. Amy Rowe our Agent has always been responsive to any issues or concerns we have. Very communicative and prompt to all emails and problems have been attended to swiftly. I would definitely recommend them to anyone looking to rent or buy a property.

Reply from agent

Thank you for your fantastic review! We're thrilled to hear that Amy provided excellent service and addressed your concerns promptly. We appreciate your recommendation and look forward to assisting you further in the future.

5.00 /5

Sue from home finders assisted me with the purchase of my new property and she did a fantastic job in keeping me updated with every step of the process. Sue was always available, on hand to answer any queries and arranged for me to view the property multiple times, in order to show both of my parents. She fulfilled all of my requests and provided me with honest and reliable information on the property when queried. It was a pleasure to be supported by Sue throughout the duration of my purchase journey and she ensured she was with me every step of the way, from start to finish. Sue ensured that all of my questions were answered and if she could not answer them herself, she would always go the extra mile to get the answer for me. All in all, buying through home finders was a brilliant experience for me. Sue is an asset to the company and amazing at her job. I highly recommend home finders and Sue for a smooth and honest property purchase journey, with great communication from start to finish and peace of mind.

Reply from agent

Thank you for your kind words! We are thrilled to hear about your positive experience with Sue. Providing excellent service and keeping our clients informed every step of the way is our top priority. We appreciate your recommendation and look forward to assisting you in the future.

5.00 /5

Our Agent, Joe Carpenter has been a really helpful representative of our Landlord. Always responsive, diligent, fair and personable. We have felt comfortable asking the questions we've needed to and Joe has always been quick to respond to any issues we've raised. He then always keeps us fully informed throughout to resolution. Home Finders are lucky to have Joe on their team - our experience is that he genuinely cares and has made made the effort to make our tenancy a pleasant one.

Reply from agent

Thank you for your kind words about Joe! We are thrilled to hear about the positive impact he has had on your renting experience. We will make sure to pass along your feedback to him. If you have any more questions or need assistance, feel free to reach out anytime!

5.00 /5

Great experience, very helpful in all our dealings.

Reply from agent

Thank you for the kind words, Abubakar! We appreciate the positive feedback and are pleased to have provided you with a great experience. We strive for excellence and are committed to making sure our customers are fully satisfied.

5.00 /5
Reply from agent

We are pleased to see you had a positive experience with us. We pride ourselves on the professional service we provide and strive to ensure our customers receive the best quality service from our estate agency

Contact details
Sales Phone:

0191 272 7700

Lettings Email:

info@hmresidential.co.uk

Opening hours
Monday-Friday: 10:00 - 06:00 Saturday: 00:00 - 00:00
Address

36-44 West Road, Newcastle, NE4 9PY, UK, NE4

Welcome To HM Residential Trusted Estate Agents In Newcastle Upon Tyne Finding your dream home, maintaining or even selling your property can be a complex process. At HM Residential, we understand the importance of making the right decisions when it comes to property. That’s why we’re here to guide you, providing expert advice and personalised services tailored to your unique needs. With years of experience serving Newcastle upon Tyne, we’ve become a trusted name as local estate agents. Our dedicated team is passionate about connecting people with their ideal homes and helping sellers achieve their goals. Whether you’re a first-time buyer, a seasoned investor, or looking to sell your property, we have the expertise to assist you.

Our team

Zaffer Malik

Zoopla
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate