worst service I have ever seen , don't go there. careless rude staff who’s working separately unorganized ill mannered.

Hi They are very rude, call you all sorts of abusive words, as a landlord i am very sad that they call such words to us, the owner and the staff are aggressive and very bad behavior. landlords keep away from them.

HM don't even deserves one star ! Very very very rude staff. I have never seen staff like them, all they care is about money. Impolite,unfriendly and Unorganized staff! Even the information they give to you its not true. I feel very disgusted that i had to deal with them. It was my 1st experience and i will NEVER EVER deal with them again. And if you're thinking about renting from them ill give you one advice RUN AWAY ! Worst experience ever!

DO NOT USE. Very unprofessional and unhelpful letting agency (notes sure if they meet the criteria to actually be considered a letting agency). They do not fix problems or even reply to emails. We got one response for every three emails sent. Your staff would benefit from some basic customer service training. Took longer than the legal amount of time to get the deposit back. Funny how everyone who has rated this page good is a member of their staff or has an affiliation to their staff....

Very very very rude staff. Will happily lose their temper with you and hang up the phone if you ask too many questions. They don't work as a team and all with give a different answer/explanation of what is going on. As a potential tenant, i would avoid like the plague. The company is listed under multiple names with the same director. They list under one company on rightmove and another on zoopla. One of which has a dead phone line. Everything about them screams suspicious and potentially a scam. I would also question why their business was nearly struck off at companies house. Someone who deals with paperwork for a living shouldn't make any filing amateur mistakes. For any landlords looking for a cheap agent, also avoid. They are talking to your potential clients as if they own the properties they are letting and couldn't care less. This is potentially costing you money. How these people have stayed in business is beyond me. Also, a number of the 5 star reviews...google their names and you will find where they work!

Doesn't even deserve 1 star! Absolutely horrendous customer service, arrogant staff members, unprofessional and downright rude. We had repairs to be done, that were put down in writing and handed to the agency dated 27th February 2017. Not one single repair was done from that list. They neglected to fix any repairs on the property and we're actually rushing us to move out of the property we were in as the landlady was selling the property. They did the same thing to the tenants in the property before us. Would never, ever, ever rent from them again. Would never even recommend them to anyone. Trust me, anyone I speak to will most certainly know what a horrendous and neglectful company they truly are!!

Avoid like the plague! Cowboys & conmen!