Worst response from agents

They will unfairly deduct charges from the deposit at the end of the lease.

Subject: Heartbreaking Experience with HM Residential: A Tenant's Nightmare Dear HM Residential I am writing this with deep frustration and sadness, compelled by the harrowing experience my son endured during his tenancy with HM Residential in Newcastle. The state of the property he rented was not only unacceptable—it was inhumane. When my son, full of hope and excitement for a new chapter, arrived from London with all his belongings, he was met with a shocking reality: The sofa was completely torn, seemingly ripped apart by an animal, rendering it unusable. The bed was broken, and the mattress was so disgustingly stained, lumpy, and unhygienic that it was impossible to get a decent night’s sleep. The flat itself was filthy, as though no effort had been made to clean it before handing over the keys to a new tenant. Can you imagine the dismay and helplessness he felt upon stepping into what was supposed to be his new home? It was heartbreaking to hear him call, distressed and unsure of how he could possibly live there. He immediately raised these issues with the landlord and your agency, pleading for basic human dignity—a clean, livable space with a functioning sofa and bed. The landlord made empty promises to deliver a new sofa and bed, but they never materialized. The agency, after being contacted repeatedly, sent someone to clean the flat—something that should have been done before my son moved in—but this token effort didn’t solve the larger problem. The sofa, bed, and mattress were never replaced. Emails to both the landlord and your agency were ignored, leaving him to suffer in those deplorable conditions for an entire year. How is this fair? How can you stand by as your tenants live without basic necessities? What’s more, how could HM Residential allow such a property to be advertised and rented out in the first place? My son deserved better. Tenants deserve better. No one should have to endure a year without a proper bed to sleep in or a clean and safe home to live in. It is appalling that landlords and agencies like yours seem to prioritize profit over people, showing no empathy, no responsibility, and no respect for those who place their trust in you. This entire experience has left us feeling powerless and disregarded. Where are our rights as tenants? Why do landlords consistently get away with behavior like this, while tenants are left to suffer in silence? HM Residential has failed miserably to uphold even the most basic standards of professionalism or decency. I am writing this not just for my son, but for all the tenants who might unknowingly put their faith in HM Residential. People need to know how little you value the well-being of your tenants and how your actions—or lack thereof—can destroy their living experience. I urge you to reflect on how you run your business and treat the people who rely on you to provide them with safe and livable homes. I don’t expect an apology at this point—it’s far too late for that—but I do hope this serves as a wake-up call for HM Residential to take accountability and ensure no other tenant has to go through what my son did.

Unprofessional.

I regret ever having to deal with this people, they took my holding deposit without even giving me receipt or any documents to sign, they now told me I failed referencing and they can not refund my money to me. This is how they keep scamming people. I wish I saw reviews before starting. The staffs are even rude as well.

Never had dealings with this estate agency, but know many who have, and what I've heard is disgusting! Shame on them.

I have been chasing my deposit with them for almost a year now, they are professional liers and dodgy to no limits.