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HM Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

I regret ever having to deal with this people, they took my holding deposit without even giving me receipt or any documents to sign, they now told me I failed referencing and they can not refund my money to me. This is how they keep scamming people. I wish I saw reviews before starting. The staffs are even rude as well.

review by Nneka

Reply from agent

Dear Nneka, We sincerely apologize for any frustration you've experienced. Our intention is always to maintain transparent communication and provide courteous service. Please allow us the opportunity to review your case and address the concerns regarding your deposit and documentation. One of our managers is dealing with this and will be in touch shortly.

1.00 /5

Never had dealings with this estate agency, but know many who have, and what I've heard is disgusting! Shame on them.

review by Ayesha Afzal

Reply from agent

Dear Ayesha, We are surprised to hear about your concerns through secondhand experiences and take feedback seriously. We invite you or those you know to contact us directly so we can address any specific issues. Our commitment is to provide a positive experience for everyone. Thank you for bringing this to our attention.

1.00 /5

I have been chasing my deposit with them for almost a year now, they are professional liers and dodgy to no limits.

review by Sam Ford

Reply from agent

Hi Sam, It appears that I don't have any records of you in our system. I've searched thoroughly, but it seems you were never registered as one of our tenants. Could you please contact us directly to provide information about where you lived?

1.00 /5

review by Zak Toori

Reply from agent

We at take all customer experiences and feedback seriously. We value our customers and strive to maintain high standards. Please reach out and contact us so that we can help resolve any issue you may have experienced in using our services

1.00 /5

review by Haris Ali

Reply from agent

1.00 /5

I have complained about a property they are renting out about the state of the garden, its very overgrown and has other rubbish lying around which will attract rodents etc,When i contacted this company they assured me it would get dealt with immediately.Well it still has not been sorted and they dont get back to you when i emailed the second time. I was under the impression that tenants should keep the property & gardens tidy. Its recently been rented out again but garden has not been touched. I will update my review on any progress.

review by Karen Tweddell

Reply from agent

Dear Karen, Thank you for bringing your concerns to our attention. We understand the frustration regarding the state of the property's garden, but we would like to clarify that we are not the managing agents responsible for its maintenance. We sincerely apologize for any confusion or inconvenience this may have caused. We have forwarded your complaint to the appropriate management company, and we hope they will address the issue promptly. If you have any further questions or concerns, please don't hesitate to contact us. Best regards, HM Residential

1.00 /5

Shocking communication and extremely unhelpful at every opportunity. Theres a reason why they have more house sales fall through than other estate agents; telling the truth isn't their modus operandi

review by Abdul Quraishi

1.00 /5

review by Venky Kudarapu

Reply from agent

We take all reviews seriously and do appreciate our customers' feedback as we are committed to delivering excellent customer service. As there are no comments left within this review, we kindly ask for you to contact us so that we can address any concerns

1.00 /5

review by hs nm

Reply from agent

1.00 /5

I had an appointment for a viewing yesterday at 5.30pm. I went there from Stamford and no one was there so I wasted my time and my money. Thank you for this disappointing service .

review by zsuzsanna erdős

Contact details

Sales Phone:

0191 272 7700

Sales Email:

info@hmresidential.co.uk

Lettings Email:

info@hmresidential.co.uk

Opening hours

Monday-Friday: 10:00 - 06:00 Saturday: 00:00 - 00:00

Address

36-44 West Road, Newcastle, NE4 9PY, UK, NE4

About

Website:

http://hmresidential.co.uk

Welcome To HM Residential Trusted Estate Agents In Newcastle Upon Tyne Finding your dream home, maintaining or even selling your property can be a complex process. At HM Residential, we understand the importance of making the right decisions when it comes to property. That’s why we’re here to guide you, providing expert advice and personalised services tailored to your unique needs. With years of experience serving Newcastle upon Tyne, we’ve become a trusted name as local estate agents. Our dedicated team is passionate about connecting people with their ideal homes and helping sellers achieve their goals. Whether you’re a first-time buyer, a seasoned investor, or looking to sell your property, we have the expertise to assist you.

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