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HM Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Excellent customer service. Prompt and Speedy response to repairs and other concerns raised by tenants. Highly recommend

Reply from agent

Dear Abba Mustafa, We're thrilled to hear about your positive experience with our customer service and prompt response times. Thank you for your recommendation and for choosing us as your estate agent. We will continue to strive for excellence in serving all of our clients. Your satisfaction is our top priority! Best regards, HM Residential

5.00 /5

I would like to recommend HMR.. Over the past two years, I have had the most amazing and peaceful experiences with the agency. Zaffa is very professional and very responsive and supportive and all his staff are very helpful with any problems my tenants encountered. I would say one of the best in the North East. I know my property with Zaffa, are well looked after thank you very much Zaffa and Everyone. From Ms. B. A.

Reply from agent

Thank you for your positive review, Ms. B.A. We are glad to have had the opportunity to provide our services to you and your tenants for the past two years. We take pride in providing top-notch services to our clients, and we will continue to strive for excellence. Thank you for your trust and recommendation.

5.00 /5

Home finders are exceptionally professional in all the dealings I have had with them as a private tenant. Regular inspections give me an opportunity for me to discuss face-to-face with Home finders any issues I may have. Not only that but they have a fantastic online system for tenants to report faults or concerns which are always dealt with promptly.

Reply from agent

Thank you for your positive feedback! We take pride in our professional service and strive to make communication easy for our tenants. We're glad you appreciate our regular inspections and online reporting system. Your feedback is valued, and we're always here to address any concerns promptly.

5.00 /5

My wife and I have had some great experiences and some not so great experiences. This fortunately has been one of the great ones. Friendly, professional and great communication. I can't thank Joe enough. Breathe of fresh air compared to previous experiences (Stay away from Connells!) . I say this with complete honesty, this level of service is hard to beat. Well done home finders!

Reply from agent

Thank you for your lovely review Krenym - we do genuinely appreciate you taking the time to provide such a great review.

5.00 /5

HomeFinders were brilliant in our purchase, really helpful and facilitating to viewings and always the first to reply to a general question. Face to face handover of keys was a breeze and I would be happy to go through them if I were to sell or recommend a friend.

Reply from agent

We're delighted to hear about your positive experience with Home Finders. We strive to provide excellent service and make the process smooth for our clients. If you ever need assistance in the future, feel free to reach out. We appreciate your recommendation!

5.00 /5

I highly rate Jordan as an agent. He was exceptional from the start to the end of the process. The only part of the process we were disappointed with was the third part sales progression company. They have contacted me for feedback however and will be looking into training to sort out the issues we experienced.

Reply from agent

Thank you for the kind words! We are thrilled to hear that Jordan provided exceptional service. We apologise for any issues with the third-party sales progression company and appreciate your feedback. I would hope they will work on training to address these issues. Your satisfaction is our priority.

5.00 /5

We had a great experience buying our first house with Dewhurst & Co (now Home Finders). Natalie Bristow provided us with excellent support and advice during a the whole process, especially as the chain began to get a little complicated in the last 2 months. Would definitely recommended Home Finders, and Natalie.

Reply from agent

Thank you for your kind words! We're thrilled to hear about your positive experience with Natalie and Home Finders. We strive to provide excellent support, especially during complex situations. We truly appreciate your recommendation and look forward to assisting you again in the future.

5.00 /5

Andrew and the whole of Home Finders team have been outstanding from start to finish . Andrew was the first person we met whilst on a viewing , he was very friendly, professional and full of advice . Although this Property wasnt what we was looking for Andrew quickly knew a property which ticked all our boxes and was due to come onto the market and as soon as we viewed it we feel in love. Andrew was very efficient and organised when it came to getting our market on the market quickly, so we could secure a sale and put us in a strong positon to proceed with our dream home . He reassured us and kept us in the loop the whole time and within a few days our property was listed with some amazing photos taken by Su. We had a lot of interest right away and an open day was quickly arranged to get us a quick sale with great offers. Tim who undertook our viewings was very friendly yet professional, with a busy open day and lots of people in and out he respected our property and took great care ,by make people take their shoes off etc as it was a wet , muddy day this was very important to us as it was newly renovated and still our home where we was living . Following our successful sale, Andrew helped us secure our Dream home and we finally had an offer accepted ! This was one of the happy moments for myself and my Husband who was very emotional invested at this point. The sale wasnt all straight forward with issues with the Mortgage and work needing to be completed on the Property , however the whole of the Home finders team have been amazing with keeping us up to date , advicing and most importantly reassuring us through the whole process, they have gone above and beyond and nothing has been to much trouble . We had regular phone calls/emails ever if nothing to update to see how things were and if we needed anything , Mike was excellent at checking in and communication with us. He did a great good managing our sale and purchase right to the very end of completion. When we hit a road block with the mortgage Su was straight on Hand , reassuring and advising us on the next step , with out her we would have given in on our dream home as things was very stressful and we wasnt getting any where . Her professional advice and knowledge and her being able to help corresponde with the bank really helped get us the answers we needed and we are forever grateful . Writing this review sat in our new home , we can not express our gratitude enough for the kindness, professionalism, efficiency and knowledge off all the Home FInders team, we are so over the moon and happy to make new memories and hopefully one day raise our family here. We hadnt heard of this company before and it was by chance we met Andrew at a viewing , but we would 100% recommend all our family and friends to use this Agency, and cannot fault the service recieved at all ! We are forever grateful

Reply from agent

Wow, thank you so much for your kind words! We're thrilled to hear about your positive experience with Andrew, Su, Tim, Mike, and the rest of our team. We're glad we could help you find your dream home and navigate the process smoothly. Enjoy making new memories in your new home!

5.00 /5

My family and I are very grateful for all the effort and professionalism of this office. From the beginning we had excellent service, from the first visit to our property with Tim and subsequently to all of Mike's support and commitment. We are really happy and satisfied

Reply from agent

Thank you for your kind words! We are thrilled to hear about your positive experience with Tim and Mike. We truly appreciate your feedback and look forward to serving you and your family again in the future.

5.00 /5

Staff are great very friendly and very help full and understanding of your situation. I have a bad tenant but Paul made it a very easy process. But with the tent ant we had I give the staff 10/10 to everyone who helped me as the tenant weren’t the greatest.

Reply from agent

Thank you for your kind words! We're pleased to hear that our team provided you with excellent service, even in challenging situations. We're here to make things easier for you, and we appreciate your acknowledgment of our efforts. Let us know if there's anything else we can assist you with.

Contact details
Sales Phone:

0191 272 7700

Lettings Email:

info@hmresidential.co.uk

Opening hours
Monday-Friday: 10:00 - 06:00 Saturday: 00:00 - 00:00
Address

36-44 West Road, Newcastle, NE4 9PY, UK, NE4

Welcome To HM Residential Trusted Estate Agents In Newcastle Upon Tyne Finding your dream home, maintaining or even selling your property can be a complex process. At HM Residential, we understand the importance of making the right decisions when it comes to property. That’s why we’re here to guide you, providing expert advice and personalised services tailored to your unique needs. With years of experience serving Newcastle upon Tyne, we’ve become a trusted name as local estate agents. Our dedicated team is passionate about connecting people with their ideal homes and helping sellers achieve their goals. Whether you’re a first-time buyer, a seasoned investor, or looking to sell your property, we have the expertise to assist you.

Our team

Zaffer Malik

Zoopla
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate