Would warn students to stay away. I was left without a fridge for the last week of my tenancy after the old one stopped working. Was told I would receive one on the Tuesday or Wednesday but received nothing. I was informed after I had left that there had been a delay, it would've been nice to hear that when it was actually due to be delivered. After vacating the property we were informed of what would be taken out of our deposit. We were given no proof that this work would actually be carried out and had to wait over a month to receive this, only receiving it when prompted with repeat emails. One item, the oven clean, was not on this set of invoices so I asked for clarification on this. After 10 days I sent an email asking for an update and within a day was sent an email saying that this had not previously been carried out and was sent a new invoice. This leads to believe that this clean was never going to be carried out and that they would have charged us for it anyway. Part of me doubts the legitimacy of the invoices that they actually sent. Pictures sent with proof of the problems even included pictures of inside the broken fridge which the engineer said there was no chance of it being used again. Overall throughout the tenancy it felt as though the place wasn't a home, we were constantly treated as guilty until proven innocent. Edit: have now been sent marketing emails months after tenancy is over. Bad form.
489 Hartshill Road, Newcastle-under-Lyme, ST4 6AA, UK
Welcome to Belvoir Newcastle-under-Lyme, your trusted local estate agents since 2008. Established by franchise owner and director Craig Johnson, we have built a solid reputation for excellence in property management and sales. With over a decade of experience, we now manage more than 400 properties, delivering top-tier service to landlords, tenants, buyers and sellers, across Newcastle-under-Lyme and Stoke-on-Trent. Whether you’re looking to buy, sell, or rent, our dedicated team offers a comprehensive range of services to meet all your property needs, ensuring a seamless and stress-free experience.
Lettings Negotiator
Accounts Manager