Belvoir - Newcastle under Lyme

489 Hartshill Road, Newcastle-under-Lyme, ST4 6AA, UK

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Review

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Michelle U Google

BELVOIR Hanley (now based in Tunstall) provided a terrible service. They failed to carry out boiler and gas fire service despite charging for it and instead carried out another gas safety check, despite one only being done 6 months earlier. They failed to inform me as the landlord that there had been a issue with the gas fire resulting in it being capped off, then proceeded to move new tenants in without a working gas fire which I only found out about when the tenant contacted me directly as they were having problems getting Belvoir to deal with the matter. I had a long running battle with Alexandra about the matter during which she refused to refund me the money I paid for the gas service that was never done and told me I would have to go to the Ombudsman.......which I did. The Ombudsman instructed them to refund the money as they upheld my complaint. The 2nd tenants that Belovoir moved in damaged my property and left before the 12 month contract was up leaving me out of pocket suggesting that the vetting process was very poor

Reply from Belvoir - Newcastle under Lyme: THIS IS NOT OUR BRANCH - This is a mistake. Dear S Underwood, I am so sorry that you have felt the need to complain, however would you mind removing this and placing on the correct branch of Belvoir as this is not our branch. We have outstanding reviews and due to us all being individually owned I do not have any control over the branch which you have had problems with. If you could remove and re-write on the correct branch, which is located in Hanley. We are in Hartshill. Thanks

About Belvoir - Newcastle under Lyme

Welcome to Belvoir Newcastle-under-Lyme, your trusted local estate agents since 2008. Established by franchise owner and director Craig Johnson, we have built a solid reputation for excellence in property management and sales. With over a decade of experience, we now manage more than 400 properties, delivering top-tier service to landlords, tenants, buyers and sellers, across Newcastle-under-Lyme and Stoke-on-Trent. Whether you’re looking to buy, sell, or rent, our dedicated team offers a comprehensive range of services to meet all your property needs, ensuring a seamless and stress-free experience.

Website: https://www.belvoir.co.uk/newcastle-under-lyme-estate-agents/