BELVOIR Hanley (now based in Tunstall) provided a terrible service. They failed to carry out boiler and gas fire service despite charging for it and instead carried out another gas safety check, despite one only being done 6 months earlier. They failed to inform me as the landlord that there had been a issue with the gas fire resulting in it being capped off, then proceeded to move new tenants in without a working gas fire which I only found out about when the tenant contacted me directly as they were having problems getting Belvoir to deal with the matter. I had a long running battle with Alexandra about the matter during which she refused to refund me the money I paid for the gas service that was never done and told me I would have to go to the Ombudsman.......which I did. The Ombudsman instructed them to refund the money as they upheld my complaint. The 2nd tenants that Belovoir moved in damaged my property and left before the 12 month contract was up leaving me out of pocket suggesting that the vetting process was very poor