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Belvoir - Newcastle under Lyme

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I have to agree with one of the previous rating I have seen from a fellow student - but if you are a university I would beg you to STAY WELL CLEAR OF LIVING IN A BELVOIR HOUSE FOR UNIVERSITY! Have had one of the worst experience of living in a house and had cause so much stress to all tht lived here. 1. The conditions first of all are very old so prone to being dingy/damp and dark. They will then blame you for any damage that happen throughout the year when it is INEVITABLE with the living conditions WHICH YOU THEN HAVE TO PAY FOR YOURSELF 2. We have cockroaches everywhere 3. Our washing machine had damaged due to being extremely old they blamed it on us gaslighting us to pay for it. We then with our own money brought in a professional who said it was in no way due to external force and was a fault in the washing machine. So then they gave up and paid for it!! 4. They took a MAJORITY OF THE DEPOSIT!! We spend weeks cleaning took time of uni to even clean but nothing was good enough for them it was actually ridiculous they seemed to really enjoy exploiting uni students as if we didn’t understand! 5. We had to mean our whole garden but they have us a broken lawn mower!! We had to then ask the neighbours. We spent days doing this yet still GOT CHARGED 6. The team and some members who had come to visit were extremely nasty and had a very poor manner to speaking to us - publicly humiliated us in front of future buyers. They even sent very spiteful emails attacking us personally even mentioning that we were not good enough to do the careers we were studying. IF ANYTHING IF YOU READ THIS STAY AWAY AS IT HAS BEEN HORRIBLE! We lived in Belvoir last year, this year moving to another accommodation and the difference is incredible and I feel silly for putting up with such horrible landlords and company.

Reply from agent

Thankyou for your review. If you would like to let us know your name we can look at which property you rented, but I am quite certain you have not had cockroaches. Belvoir do not own any of the properties that you or other students rent, they are all privately owned by different landlords. If a landlord asks us to find tenants for their property then first of all we carry out extensive checks on the property to ensure it is fit and safe for all tenants. A landlord may ask us to collect the rents and handle any maintenance reports by the tenant and so the tenants are then given a link where they can report a repair if it is needed. This report then automatically goes over to the owner of the property who authorises the repair if it is necessary. If tenants are not looking after a property then a visit from a member of staff will result in a letter or email to both the tenants and parents advising of the actions required to keep the property clean and safe. As we do not know who you are we can not comment specifically about your property or any actions that have been taken. Please let us know and we will be happy to look into this further. Please remember that any comments you make publicly MUST be factual as you could be liable for damages to our company if they are falsified. You may post your name on here or you can email us at lettingsnul@belvoir.co.uk where we can investigate your comments further.

Contact details
Sales Phone:

01782662929

Sales Email:

salesnul@belvoir.co.uk

Lettings Phone:

01782662929

Lettings Email:

lettingsnul@belvoir.co.uk

Opening hours
Monday-Friday: 09:00 - 17:00
Address

489 Hartshill Road, Newcastle-under-Lyme, ST4 6AA, UK

Welcome to Belvoir Newcastle-under-Lyme, your trusted local estate agents since 2008. Established by franchise owner and director Craig Johnson, we have built a solid reputation for excellence in property management and sales. With over a decade of experience, we now manage more than 400 properties, delivering top-tier service to landlords, tenants, buyers and sellers, across Newcastle-under-Lyme and Stoke-on-Trent. Whether you’re looking to buy, sell, or rent, our dedicated team offers a comprehensive range of services to meet all your property needs, ensuring a seamless and stress-free experience.

Our team

Craig Johnson

Emma Mountford

Hannah Stanley

Lettings Negotiator

Roslyn Adams

Annie Chidlow

Jackie Attwood

Accounts Manager

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Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Manage / Negotiate
Windows Display
Property Brochure