Due to them having so many student properties in the local area it’s virtually impossible to get a decent house without using them. But let’s get into the issues because for 3 years I had to use their trash services. 1: Their maintenance team clearly didn’t care as I had multiple issues over the years including my latest one which was a leak that came through my fire alarm and nothing was done about it all the up until I left. 2: They expect £350 for a security deposit, which for students is absolutely ridiculous in the first place, but the main reason I have an issue is because at the end of every year they want my room ‘professionally clean’. Problem is no matter how clean the room is they will do everything they can to charge you. Now please explain to me why whenever I’ve moved into one their properties at the start of the year it’s never been, as they like to put it, ‘professionally clean’? I would like to know exactly what they think that term means because clearly there’s some misunderstanding somewhere. 3: Customer service is awful. I have had multiple conversations with different members of staff and besides maybe 1 of them I cannot say it was pleasant. There was little to no understanding and to be honest many times it was outright just rude. I believe when it comes to students they have a complete lack of care and almost a snobbiness where it feels as if they’re looking down their nose at you. I would also like to add, when presented with these criticisms they did not choose to listen and improve their customer service skills or even politely acknowledge what I was saying. I was just met with argumentative behaviour and nothing got resolved. Really annoyed more than anything that my entire living experience during uni became such stress and I’ve even had to waste my time writing this. Don’t use belvoir if you can help it.