676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR, North East, UK
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A selection of reviews, highest rated first. Not every review may be shown.
Something that can be a stressful event selling a house was made extremely smooth and easy with the continual support of Victoria and Wendy. They were supportive and outstanding from beginning to end. Couldn't have asked for a better service.
Brilliant team of people! The staff are excellent, patient and kind! I am always happy with Northwood! I will always refer my friends and family to NORTHWOOD if they ever were looking for a place as I am very sure they wouldn't be let down at all! Each individual in the office are so helpful and friendly!
All the staff at Northwood are amazing, no problem is too big and go the extra mile to get things sorted. Michaela and Laura are who I deal with the most. Great staff
Michaela always going over and beyond when dealing with issues!!!
This year, I both sold and then bought my new house through Northwood Newcastle. Wendy and Victoria managed to make what can be quite a daunting and stressful experience into an exciting and enjoyable one! They listened to all of my questions and concerns, continually worked to move the sale along quickly and always kept me up to date through emails and phone calls. I felt like a really important customer and Wendy and Victoria are great at getting to know you well and giving you a personalised service. If I sell again in the future, I will be going straight to Northwood Newcastle and asking for Wendy and Victoria's help! Thank you very much to you both.
I have viewed a couple of houses with the girls from Northwood and never felt like I was under any pressure, they walked me round the properties and then allowed me to have a time to think about the houses on my own! I felt absolutely no pressure to make an offer or to hurry up my viewing. If I had a house to sell I would without any doubt give them the job!
I had an ongoing problem with my heating and hot water, which was very frustrating, especially with the weather getting very cold. I had to have multiple contractors out to problem solve and sort the issue on numerous occasions across a number of weeks. Laura Cheetham of Northwood Tyneside was brilliant throughout...she was patient and listened when I was frustrated at the situation, she continually updated me via email and voicemail (even after office hours on a Saturday!), she was tireless in chasing up contractors and arranging visits, liaised efficiently with my landlord to get decisions made quickly, and overall was lovely to talk to through what turned out to be quite a complex issue. I work full-time in a demanding job and Laura ensured everyone worked round this for me. She was also very genuine and I trusted her to move the situation forward as she clearly wanted to help resolve the issue not just as quickly as possible but correctly to avoid future problems. An asset to your company I cannot thank her enough as I sit in my now warm and cosy flat with hot water aplenty.
The agents were great at getting back to us and resolved any issues quickly. They acted fairly towards both us as buyers and the vendors. They were very friendly and supported us at every stage we needed them to..
The entire team were incredibly helpful and friendly from the first viewing to the check in, When a moving date had to be changed at short notice the staff were understanding and patient. I have dealt with various estate agents across the country, but Northwood Newcastle have really excelled in terms of customer service and professionalism.
I have been very impressed by the efficiency and courtesy shown by the agency. From my first visit to the property I have been very well looked after by Sara and in particular Julia who was prepared to come in on her day off to do the handover. Nothing has been too much trouble and I have been impressed by the whole process. Including the very detailed accurate inventory.
The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!
Sara Burtler
Michaela Burn
Victoria Skoyles
Wendy Forster
Julia Broadley
Laura Cheetham
Rebecca Long