Northwood - Newcastle

Maintenance issue

I had an ongoing problem with my heating and hot water, which was very frustrating, especially with the weather getting very cold. I had to have multiple contractors out to problem solve and sort the issue on numerous occasions across a number of weeks. Laura Cheetham of Northwood Tyneside was brilliant throughout...she was patient and listened when I was frustrated at the situation, she continually updated me via email and voicemail (even after office hours on a Saturday!), she was tireless in chasing up contractors and arranging visits, liaised efficiently with my landlord to get decisions made quickly, and overall was lovely to talk to through what turned out to be quite a complex issue. I work full-time in a demanding job and Laura ensured everyone worked round this for me. She was also very genuine and I trusted her to move the situation forward as she clearly wanted to help resolve the issue not just as quickly as possible but correctly to avoid future problems. An asset to your company I cannot thank her enough as I sit in my now warm and cosy flat with hot water aplenty.