Thank for your review, although I think this may be an error and you have possibly mistaken us for another business with a similar name? I am not aware of the relationship that you have with Northwood (Milton Keynes) as you do not appear to be a client, either current or historic. I would welcome the opportunity to discuss your concerns directly. My e-mail is daviniataylor@northwooduk.com I look forward to hearing from you.

Thank you for taking the time to write a review. Our leadership team has remained unchanged for many years now and our sales staff have never had any involvement in the operational management of property, which your concerns relate to. Unfortunately, there are times where we are unable to accede to every request and it is extremely disappointing when this is misconstrued as arrogance or incompetence. We do not always agree with our clients, this is only natural and an aspect of good, ethical management. There are occasions where requests are made which we simply cannot fulfil and when such requests involve deposits, which are held in a government backed scheme, with repayment processes which we cannot influence or change, regrettably, our hands are tied. Chasing arrears throughout the pandemic has been extremely challenging but something that we have worked tirelessly on with very positive outcomes. Our advice to work with your tenant in order to recover the arrears drove a significant reduction in the arrears balance. Given the circumstances and financial difficulties faced by so many tenants at present, the minimal arrears owed following the tenant's departure, which was covered entirely by the deposit held, is a positive outcome. One that many landlords would relish in the current climate. Regrettably, the delays in the deposit repayment process, which I understand is what has driven this unfortunate review, are entirely out of our control. Sadly, this is another consequence of the challenges that we face due to Covid. I would urge you to submit a formal complaint in order for your claims to be properly investigated. We take pride in the service that we offer and will respond favourably to any complaint that highlights a failing on our part, following a full, thorough, investigation. In the meantime, we will continue to work with you to conclude this matter.

Dear Mr Thomas, Thank you for your review. Whilst I understand that you are not a direct client of Northwood MK Ltd and have no contractual relationship with the business, my colleagues have confirmed that your partner recently vacated one of our managed properties. They have also shared some photographs of the condition in which the property was left so I can only assume that your review is in relation to the retention of the deposit for a property. To clarify, this sum was retained to cover extensive damage / dilapidations and the costs incurred by the landlord will be significantly more than the deposit sum. This does not constitute theft! Your review will reassure landlords that we act in their best interests to ensure that deposits are managed appropriately. When damage is caused, we will recover deposit funds as required. As the deposit was protected in a deposit protection scheme, your partner would have had every opportunity to dispute the repayment. If the deposit sum was claimed without justification and evidence, the claim would have been rejected. That aside, we wish you all the best in your new home.

Hi Mark, I think you may have the wrong company as we are a letting agent based in Milton Keynes and we do not manage properties in London. Furthermore, we do not employ Wendy Levio so I can only assume that you may be referring to a different branch / company? If you do believe that you have been asked to carry out work on behalf of Northwood (Milton Keynes), could you please contact me directly either by e-mail at daviniataylor@northwooduk.com or by contacting the office on 01908 216644. We would never treat our contractors in the manner that you have described and I would like to get to the bottom of this very negative review; your help would be greatly appreciated. Many thanks, Davinia Taylor.