I've had the most stressful experience with Northwood and quite shocked at their un-professionalism and high-handedness. I gave them my property to manage under their guaranteed rent but had to break the contract before it ended (unforeseen circumstances). They made the process so difficult both for me the landlord and the sub tenant. They'd out-rightly lie in the communications and make it seem like the sub-tenant was being difficult so they could get the most they could from me. Davinia Taylor in particular is so rude, inflexible and overall unpleasant. After we agreed on breaking the contract and I paid Northwood the full amount of their commission for a whole year - £1400 (pretty much getting paid to do nothing), they continued to draw out the process and wouldn't handover the property back claiming it was being cleaned. I basically gave them a brand new property and in just 3 months I got back a property with holes in the walls, writings, scratches, dirty etc (see pictures). There was no check out report as i had with other agents and no courtesy call about the things that were destroyed. In a nutshell, you want to stay away from this company as they provide a very bad service and are very disrespectful to their clients. They act like they are doing you a favor when in fact they get paid for every service they render. They obviously only care about the money and don't spend enough time on their relationships.