Could not have been a worse service. Utterly unprofessional, and repeatedly lied. They were dishonest enough that they had to reimburse all of their fees and my costs rather than face me in court (I'm happy to share copies of the paperwork with anyone who is interested). The platinum service is just them creaming off massive profits whilst doing next to nothing, and in our case allowing the house to be trashed and filled with rubbish whilst they marked the inspections as being fine. They then lied about the tenant having signed a new contract to try to force us to give a year's notice to leave them. We've earned £250/month more from the property and had it kept in perfect condition ever since we've left them. I would sincerely recommend avoiding them. Also, as a general rule of thumb, I would be very sceptical if a company feels the need to reply to critical reviews with insinuations of dishonesty towards their customers, as I can see below this review.