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Mason Kelly Property Consultants

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Can you please respond. Over a year in a unfit property covered in mould. With two daughters and a baby on a way and I can't apply for a council until you give me a eviction letter.and don't bother with you can always look for elsewhere it shouldn't take a year to be left in this condition.

1.00 /5

The number does not work and they make it extremely difficult to cancel the subscription on purpose, there is no way of doing it through their portal. There is a long winded way which doesnt even work. Please save your time and money.

Reply from agent

Hi, There is a cancellation button displayed very clearly in every customer Dashboard, where you can cancel your subscription. Additionally, you can email us or speak to us on our Live Chat to cancel - so there are a multitude of options. Thanks for your review.

1.00 /5

Good service to sign up to be but you will be paying this for the rest of your life or until you change your bank account. There is no possible way to cancel this subscription.

Reply from agent

Hi, There is a cancellation button displayed very clearly in every customer Dashboard, where you can cancel your subscription. Additionally, you can email us or speak to us on our Live Chat to cancel - so there are a multitude of options. Thanks for your review.

1.00 /5

Seems impossible to cancel a subscription, which is why I’ve had to go 1 star. Customer support is to be honest dreadful, all chat bots… tell them why your cancelling etc, and the whole process just starts again. The service its self is fantastic, until you need to cancel and stop paying… I’ve been trying for 2 weeks now. Hopefully this review will prompt someone to get in touch!

Reply from agent

Hi there, We have a cancellation link displayed very clearly in every customer Dashboard, where you can cancel your subscription. Additionally, you can email us or speak to us on our Live Chat to cancel - so there are a multitude of options. Thanks for your review.

1.00 /5

Really disappointed with the results from Knight Edmonds. Having followed Alex and Sam and admired their success i really wanted them to be good. However really disappointed with lack of communication, incorrect property video on launch and one viewing which the viewing guide turned up 15 minutes late for saying our post code was wrong, really unprofessional as I was standing talking to the viewer who had successfully used the same postcode. Generally really poor

1.00 /5

Very bad service!

Reply from agent

Hello Bin, I have searched our database and records and cannot see that we have ever spoken to you. Please can you send details of your experience to alex.knight@knightedmonds.co.uk and I will look into this for you. Many thanks, Alex

1.00 /5

Had a worst experience with Knight Edmonds. After having flat booked a month before they denied having flat keys just couple of days before shifting. They was quite frustrating experience for us.

1.00 /5

My opinion is for Victoria. We wanted to rent an apartment, they waited two weeks, we submitted all kinds of documents, which were requested again many times, of course Viktória and after two weeks of stress that you caused my family, Viktória, we didn't even get the apartment, In fact, you even swallowed my holding deposit. Even when you saw the apartment, racism was oozing out of you. You didn't even look at my questions, you just pressed your phone. I'm a company director, but I'm sure that if I had an employee like that, I'd fly away immediately. Stay away from this woman. And send back my holding Deposit it's not yours.354£ Because I worked for it unlike you.

Reply from agent

Good evening, We have a robust and independent process surrounding holding deposits. Prospective tenants are invited to submit their offer and positions via our online platform and sign an undertaking to verify their incomes and situation and acknowledge that a holding deposit will be withheld if the independent referencing company in unable to verify the facts as tenants present them. Holding deposits are only ever withheld if a tenant fails referencing having provided incorrect or unverifiable information. If you feel this process has not been followed or you feel discrimination has played a part then I would invite you to engage with our complaints procedure available on our website. We have a diverse team at Knight Edmonds with several staff from different backgrounds, including Victoria herself and have a zero tolerance policy towards any forms of discrimination. I therefore invite you to substantiate this claim. If however your claim of racism is unsubstantiated then I would advise you that it is libellous and caution that comment should be withdrawn or we will consider taking appropriate action. Kind regards, Alex

1.00 /5

Do not do business with these people. Two weeks after I signed up i was told to check the small print and discover that it's a fixed contract. You pay £120 (in my case) every week for six months, no flexibility, no cancellation clause. They started the campaign without go ahead on artwork and refused to filter by home value as stated in my contract. Aggravating account manager whose only interest is seeing the contract out. 4 months in, zero calls or emails from clients. I hate this company.

Contact details
Sales Phone:

01908 464 054

Sales Email:

sales@masonkelly.co.uk

Lettings Phone:

01908 464 054

Lettings Email:

lettings@masonkelly.co.uk

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 10:00 - 16:00
Address

Mason Kelly Property Consultants, 314 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 2UB, Buckinghamshire, UK, MK9

Mason Kelly property consultants is run by Craig Kelly with over 30 years experience in selling and letting properties in Milton Keynes with a genuine passion for property and has the honest and straight talking approach and having lived in the area for over 37 years he has great knowledge of Milton Keynes. Having a virtual office based in Central Milton Keynes means we can still have pre booked face to face meetings but we don't have the cost associated with a traditional high street which saves us thousands of ££££'s per year which means our costs are less, which means you pay less. We will accompany ALL viewings, submit all offers and progress your sale all on a no sale no fee basis, we also provide bespoke sales brochures with floorplans, provide you with access to login in to our website and review viewings and feedback, offers and rental statements all from the comfort of your home or office or the beach. We cover Milton Keynes and the local area and surrounding villages & towns including Bletchley, Winslow, Hanslope, Haversham, New Bradwell, Wolverton, Newport Pagnell, Stony Stratford, Old Stratford, Buckingham, Olney, Sherington, Stoke Hammond, Stoke Goldington, Woburn, Woburn Sands, Wavendon, Aspley Guise. Call today for your FREE valuation. FOCUSED ON GETTING RESULTS. Visit www.masonkelly.co.uk/offers

Our team

Craig Kelly

Managing Director

Property Ombudsman Sales
Property Ombudsman Lettings
Trading Standards
onthemarket
rightmove
Email / E-shot
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure
Email / E-shot
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Property Brochure