They were ok throughout the year and helpful at the beginning of the tenancy, but when we disputed the (extortionate) end of tenancy deposit fee (asking us to pay for a full repaint when our flat most certainly wasn’t freshly painted or professionally cleaned when we moved in from the previous tenant!) they subsequently added on more charges! I can imagine the money will be going straight in somebody’s pocket and not towards a repaint (as it’s not even needed in the first place). You might as well ignore the move-in inventory report- they don’t cross reference as stated (what is the point in doing it in the first place if you don’t use it?) If they had, then they would see that we had left the flat in far better state than we found it. Not only this, but we used the Reposit scheme and to further dispute the charge requested we were asked to pay another £60 which feels pretty unfair considering some of the charges were so unjustified. A very calculated way of taking advantage of tenants. Joe Lycett needs to get onto this company! Unfortunately they were unwilling to even solicit a conversation about the charge reduction.

Absolutely rubbish. Have been with Qube as a landlord for 5 years, it used to be good in the first 3 years but since change in name and people the whole thing went downhill. Find a better agency.

A worst experience with this agency. They don't have any idea about their commitment and realty. The keys were handed over to me on the road and had no option to check the inventories or discuss about anything. Flat was dirty enough and their response on that was to give it back in the same way. Highly ridiculous and irksome.

Absolutely rubbish. Have been with Qube as a landlord for 5 years, it used to be good in the first 3 years but since change in name and people the whole thing went downhill. Find a better agency.

Charged us over £400 after leaving our flat. There were some very fair cleaning charge in there but also a £90 charge for a shower head that fell off the wall in its own accord and £140 for painting. We only were there 6 months and did nothing to cause damage to the walls. Don't think it's fair that we have to foot the bill for: A) Shoddy workmanship B) Because the landlord fancied a new lick of paint We had the option to dispute the charges but it would have set us back an additional £60. You get what you pay for I guess.NegativeQuality, Professionalism

I moved into my flat in Bridgewater point in Salford at the start of December 2020. Despite claiming there was an onsite gym on the Qube website, when we arrived there was an empty room with no gym equipment. The window in our flat was also broken and it took weeks for Qube to replace it. Dealing with Qube over the phone was a complete nightmare. They couldn't understand why I was annoyed about being miss sold and were extremely rude to my on the phone. I subsequently moved out the flat at the first opportunity. Any renters considering choosing to live in a property managed by Qube, I'd run a mile.NegativeResponsiveness, Quality, Professionalism, Value

Failed promises, live on a building site, pay a professional cleaner and still charge you for cleaning at the end of tenancy. Will do anything they can to claw back money, staff are rude and inconsiderate. Wouldn’t go near them

Worst experience ever needed somewhere to stay short term, I would not recommend this company very inconsistent in their customer care, had my flat burgled and other incidents of my car broken into absolutely no help to assist police and are not a trustworthy firm to deal with… if you want a trustworthy responsible letting agent to deal with steer clear of this firm at all costs will only cost you more in the long run… after having my property burgled I was encouraged to lie about this for any potential viewings lined up

Failed promises, live on a building site, pay a professional cleaner and still charge you for cleaning at the end of tenancy. Will do anything they can to claw back money, staff are rude and inconsiderate. Wouldn’t go near them

The initial team who dealt with us were really quick and friendly but, unfortunately, once your deposit is paid and your contracts are signed it is all downhill from there. Please avoid at all costs. Qube, and the particular landlord we had to deal with whilst at Bridgewater Point in Salford, were incompetent, lazy and ineffective thereafter. Qube boasts of their “fantastic development” in an “ideal location”; however, we and many other residents within the block have experienced countless issues - such as broken windows within apartments, faulty white goods, as well as cars being keyed and broken into each night and thefts. There are many other issues which are well documented on the residential Facebook group made by disgruntled residents and I would advise anyone to avoid Qube like the plague.