New move

Bethany was professional throughout the entire moving process.

The letting agent Rheann was great and very helpful both in the viewing processes as well as the move in. However the standard the property was left in when we arrived was appalling. Cigarettes, dirt, sweet wrappers under the bed. Dust behind all cabinets and drawers. Dust, dirt and debris as well as unclean windows on the balcony (including a pizza box)

QUBE are a bunch of unprofessional, inexperienced workers with no respect for the tenants they’re putting through hell. I lived in Adelphi Wharf for 4 years & this is the rubbish I had to deal with on a daily basis. No FOB’s, had to enter & exit via the roller car park shutter doors after work Flooding in the car park Flooding/poor plumbing in hallway/carpet Cockroaches entering apartment frequently during summer Spider infestation and no clean up, my partner & other tenants express severe anxiety and arachnophobia No access to electrical room (Required as per contract), countless days & nights without hot water, heating or electricity because of this Parcels stolen no access to cctv Random entering & setting up shop in foyet & disrupting Drug dealers entering premises dealing, consuming drugs & litter the aftermath Strangers entering our apartment due to miscommunication from Dreams which were apparently not on our floor which was stated on our viewing Dreams tenants disrupting past 22:00 with music & chatter noise & banging on walls (Contract violation) Police raids due to unsafe short term tenants Avoid this company AT ALL COSTS!

If it were possible to give zero stars, I would. The standard of service has declined significantly, with little to no response to issues unless chased repeatedly through the portal, emails, and phone calls. I would strongly advise avoiding any properties managed by Qube and Xenia.

I don't have the evidence, but I am pretty sure any positive review for this agency is from employees and their friends and damily. My advice: pay close attention to the 1 Start reviews. Here's my story: Our experience renting an apartment at Adelphi Wharf, managed by Qube Residential, has been nothing short of frustrating and disheartening — a textbook case of absentee landlordism, poor property management, and questionable post-tenancy charges. The property was managed on behalf of a landlord we never met — he lives abroad (Spain, in our case) — and clearly has little involvement in the upkeep of the apartment. This hands-off approach would be less of a problem if Qube Residential demonstrated even a basic level of care or competence. They did not. The apartment itself was a cookie-cutter unit — indistinguishable from the rest in the building — but more critically, it was in a substandard state when we moved in. The inventory was noticeably incomplete, conveniently omitting obvious defects and pre-existing damage. We had to add multiple items ourselves, including supporting photographic evidence, to ensure we weren’t later blamed for issues we inherited. The condition of the apartment at move-in was well below acceptable standards. Curtains were stained and frequently fell off the wall, requiring us to reattach them ourselves — and we were later charged nearly £500 for “damaged curtains” and a cracked fridge shelf. These were the same basic fittings installed throughout the building, clearly worn and neglected before our tenancy began. In fact, the curtain stains were so visible and embarrassing that we kept them permanently rolled up whenever guests came over, just to spare everyone the sight. The sofa was in similarly poor condition — filthy and stained — which we covered with a sleeve to make the place presentable. The carpets were grimy and heavily stained. When we requested a professional clean during the tenancy, we were told it “couldn’t be done during the tenancy period.” We took it upon ourselves to professionally clean it, at our own cost. Despite all of this, we treated the apartment as a home and left it in far better condition than we found it. We even paid for a professional clean at the end of the tenancy. Nonetheless, we were hit with additional charges — including the fridge shelf, which had already been damaged when we moved in and finally broke during normal use on our final day. It had been reported, but never repaired. In summary, Qube Residential’s approach appears to revolve around minimal oversight during the tenancy, poor responsiveness to reported issues, and then opportunistic charging once tenants move out. The system is set up to benefit absentee landlords and management companies, while tenants are left to absorb the consequences of years of neglect. I would strongly urge future tenants to exercise extreme caution if considering renting via Qube Residential — and to meticulously document everything from day one. Better yet, avoid them altogether.

My experience dealing with Qube has been incredibly disappointing. When I moved into the property, I was assured that blinds would be fitted “shortly.” That turned into over a months-long wait, during which I had no privacy in several rooms. Despite repeatedly chasing the agency, I was met with vague excuses and false promises. As a tenant, it’s frustrating to feel like you’re being ignored once they’ve secured your deposit and first month’s rent. During my time of chasing them, I was even messaged to say I had the wrong number via WhatsApp even though this had been a line of communication previously used with Qube! Extremely unprofessional and wouldn’t recommend.

1 star is very generous. CARPET BEETLES, MOTHS AND DIRT. This is the state of an apartment provided by Qube Residential on MOVE IN DAY after a team of cleaners allegedly entered the apartment and inventory was deemed good condition. Special shout out to Sean Walsh, Director of property management who let us know cleanliness is subject to opinion and the apartment is liveable. No apology, No honesty even when provided evidence that cleaning and painting was not completed as confirmed by multiple team members. We moved forward with the apartment at the letting stage on the basis of being advised the property would be cleaned and pests removed, this was not delivered and is a violation of your obligations under the Homes (Fitness for Human Habitation) Act 2018. Unliveable.