1 star is very generous. CARPET BEETLES, MOTHS AND DIRT. This is the state of an apartment provided by Qube Residential on MOVE IN DAY after a team of cleaners allegedly entered the apartment and inventory was deemed good condition. Special shout out to Sean Walsh, Director of property management who let us know cleanliness is subject to opinion and the apartment is liveable. No apology, No honesty even when provided evidence that cleaning and painting was not completed as confirmed by multiple team members. We moved forward with the apartment at the letting stage on the basis of being advised the property would be cleaned and pests removed, this was not delivered and is a violation of your obligations under the Homes (Fitness for Human Habitation) Act 2018. Unliveable.

Thieves. They want you to pay for wear and tear usage and not willing to discuss any further clarification. Run from their reposit scheme as it’s an avenue to over complicate things for you.

AVOID AT ALL COST!!! Terrible experience with this agency. They don’t offer support and are dubious when it come to end of tenancy. They even charge you for wear and tear usages.

AVOID! Please AVOID this company - Qube Residential Lettings & Management Manchester! I don’t even want to give a star to this company, but if I don’t, I can’t post this review on Google. What they have done feels like a scam—taking your money for nothing. Based on my experience, I would not recommend this agency. I had a very disappointing experience with this company . I was set to move into an apartment on 9th September and paid a holding deposit after completing the referencing process. However, after I made the payment, I was informed that my move-in date was being pushed back to 16th September. This change was unacceptable to me, but since they already had my money, I felt I had no choice but to accept it. The agency failed to communicate any potential changes to the move-in date before I paid the deposit and signed the Terms and Conditions. I requested a refund for the holding deposit since I could not move in on the new date, but the agent claimed that because I had signed the Terms and Conditions, they could not refund the deposit. It feels incredibly unfair for me to bear the consequences of their lack of communication. It’s as if they don’t need to take responsibility for their mistakes, while customers are left to bear the burden.

Useless letting agents. Spend over 3 months reporting a leak into my room then they decide to try charge me for it after tenancy ends. Avoid at all costs

Do not rent with them! Moved out with them multiple weeks ago and have heard nothing regarding the deposit coming back. Paid over £1000 in the deposit and chased them up with emails. Ignored the first ones and then responded saying they haven't got invoices yet. It has been multiple weeks and new tenants have even moved in now. Absolutely ridiculous.

At the very start we were offered the option to pay the equivalent of 1 weeks rent as a non-refundable deposit to cover any maintenance/damage that may occur during our 6 month tenancy. After moving out however we were hit with a £600+ bill for a full flat repaint, clean, and for the fixing of several items that were already broken upon moving in. In addition to this we had to report that the table provided was broken (had been glued back together so many times that the parts no longer could support any weight) to be told that we had to source our own table and store the old table in the flat for the duration of our stay otherwise we would be charged for it. Other issues included the oven glass doors shattering upon first use; replacement chest of drawers needed in the first week as the ones provided were broken, broken boiler (no hot water for a week), and only being provided 1 access card to use between 2 tenants (which we were then charged for despite them being free during the residency)