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1.00 /5

This company simply shouldn't be operating. They're not only mis-managing their properties with serious issues - like not having lockable main entrance doors with no security for 6 months. They're great at passing the book to the building management company on any issue, ignoring the fact that it's them we are renting off. I will also be reviewing that company also, Xenia Properties LTD as they are utterly useless and should not be operating either. Aside from this and many other issues, including the state of the apartment we moved into (mess left everywhere from builders ect) they have also given a mostly false review of the property at the end of tenancy. They didn't give us the legal notice before entering, claiming 'they knew the property was empty.' This is not an excuse and we could have had confidential things lying around. We have now been charged £290 by 'Reposit.' They are a 'scheme' to avoid if you can also, as they make their money off charging extortionate amounts for tiny repairs. The total should be at least half of that figure. Qube simply have no regard for their tenants and only care about profiting with very little input. If you're a renter, please avoid these companies. Their standards are so low It's very surprising this is allowed in the UK.

review by Dan Myers

Reply from agent

Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed you to building management every time you incorrectly reported one of their issues to us and helped you quickly and efficiency the few times you had an issue inside your property that we could control. Of course when your partner then confirmed that the property will be empty for a month and we could book viewings whenever, we used that information to schedule visits at the property. Reposit is a policy that you chose to take out to secure your tenancy, they are a legitimate, separate company from Qube who do not charge for the works you mentioned, they recover the funds you owe the landlord. You were provided with all of the invoices for the cleaning and damages necessary, after allowances for fair wear & tear that the landlord paid for. There is no profit for Qube or Reposit in this work and you were welcome to dispute them with our landlord but you chose not to. Team Qube

1.00 /5

Absolutely awful!! Things in the apartment have been falling apart since we moved in, despite it looking very fresh and new. Our ventilation system does not work, our windows do not open, we have mould growing on the window sills. Our bills rival the price in rent. Qube property management refuse to adhere to your access needs if you're disabled. You'll only get a reply if you outline your case for active discrimination. Instead of helping you they just find new ways to blame you and wipe their hands of it. Their contract lengths are predatory. We're 6 months into a 12 month contract and I've NEVER been treated so appallingly by a landlord, or company who represents the landlord. It's been awful and I can't morally recommend you go with Qube to anybody. Currently in the middle of seeking legal recourse to attempt to get out of a crumbling apartment and predatory agency. Additionally, never before have I had to seek help from a union to help me navigate around these issues. Just appalling.

review by Ashleigh J Mills

Reply from agent

Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our properties to the best of our ability but sometimes there are things outside of our control that cause delays; in this case the builder’s refusal to honour your landlord’s warranty on their ventilation unit after months of us chasing on their behalf. A specialist repair for this issue is required and has been arranged with yourself as you know by the manufacturer. You chose a property without opening windows and also experienced some normal teething issues for a brand new property. We fiercely deny any claims of discrimination but also understand that these can be subjective so we apologise for any misunderstandings you have experienced. You chose a 12 month contract when 6 was also available and we have outlined your options when it comes to exiting your tenancy early. We feel there may be a disconnect with your expectations but we’ll endeavour to uphold our duty of care and are available to you 24/7 should you need assistance in the property. Kind Regards, Property Management

1.00 /5

Charged us over £400 after leaving our flat. There were some very fair cleaning charge in there but also a £90 charge for a shower head that fell off the wall in its own accord and £140 for painting. We only were there 6 months and did nothing to cause damage to the walls. Don't think it's fair that we have to foot the bill for: A) Shoddy workmanship B) Because the landlord fancied a new lick of paint We had the option to dispute the charges but it would have set us back an additional £60. You get what you pay for I guess.

review by Dave Primrose

Reply from agent

Hi Dave, sorry to hear about your experience. Your deposit charges were in line with the TDS’ guidelines and there were allowances for fair wear & tear and landlord contributions (your landlord covered twice as much of the painting cost that you did - £280). We sent you evidence of this and explained why you must pay what you were charged for as per the clauses you agreed to in your tenancy agreement. For example there should not have been so much painting needed after only 6 months, we agree with you here, but after showing you the inventory and the check-out report you can clearly see the excessive, avoidable marks to the walls and the landlord can only cover so much as wear & tear after only 6 months use. We hope that clears things up for you. Team Qube

1.00 /5

This company simply shouldn't be operating. They're not only mis-managing their properties with serious issues - like not having lockable main entrance doors with no security for 6 months. They're great at passing the book to the building management company on any issue, ignoring the fact that it's them we are renting off. I will also be reviewing that company also, Xenia Properties LTD as they are utterly useless and should not be operating either. Aside from this and many other issues, including the state of the apartment we moved into (mess left everywhere from builders ect) they have also given a mostly false review of the property at the end of tenancy. They didn't give us the legal notice before entering, claiming 'they knew the property was empty.' This is not an excuse and we could have had confidential things lying around. We have now been charged £290 by 'Reposit.' They are a 'scheme' to avoid if you can also, as they make their money off charging extortionate amounts for tiny repairs. The total should be at least half of that figure. Qube simply have no regard for their tenants and only care about profiting with very little input. If you're a renter, please avoid these companies. Their standards are so low It's very surprising this is allowed in the UK.

review by Daniel Myers

Reply from agent

Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed you to building management every time you incorrectly reported one of their issues to us and helped you quickly and efficiency the few times you had an issue inside your property that we could control. Of course when your partner then confirmed that the property will be empty for a month and we could book viewings whenever, we used that information to schedule visits at the property. Reposit is a policy that you chose to take out to secure your tenancy, they are a legitimate, separate company from Qube who do not charge for the works you mentioned, they recover the funds you owe the landlord. You were provided with all of the invoices for the cleaning and damages necessary, after allowances for fair wear & tear that the landlord paid for. There is no profit for Qube or Reposit in this work and you were welcome to dispute them with our landlord but you chose not to. Team Qube

1.00 /5

review by H. Silva

1.00 /5

this is one of the worst estate agents i had to deal with. from being very unprofessional to not answering querries to being negative. i dont want to name names here but i believe if they continue this way they are out of business soon

review by naima barakat

1.00 /5

Absolutely awful!! Things in the apartment have been falling apart since we moved in, despite it looking very fresh and new. Our ventilation system does not work, our windows do not open, we have mould growing on the window sills. Our bills rival the price in rent. Qube property management refuse to adhere to your access needs if you're disabled. You'll only get a reply if you outline your case for active discrimination. Instead of helping you they just find new ways to blame you and wipe their hands of it. Their contract lengths are predatory. We're 6 months into a 12 month contract and I've NEVER been treated so appallingly by a landlord, or company who represents the landlord. It's been awful and I can't morally recommend you go with Qube to anybody. Currently in the middle of seeking legal recourse to attempt to get out of a crumbling apartment and predatory agency. Additionally, never before have I had to seek help from a union to help me navigate around these issues. Just appalling.NegativeResponsiveness, Quality, Professionalism

review by Ashleigh J Mills

Reply from agent

Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our properties to the best of our ability but sometimes there are things outside of our control that cause delays; in this case the builder’s refusal to honour your landlord’s warranty on their ventilation unit after months of us chasing on their behalf. A specialist repair for this issue is required and has been arranged with yourself as you know by the manufacturer. You chose a property without opening windows and also experienced some normal teething issues for a brand new property. We fiercely deny any claims of discrimination but also understand that these can be subjective so we apologise for any misunderstandings you have experienced. You chose a 12 month contract when 6 was also available and we have outlined your options when it comes to exiting your tenancy early. We feel there may be a disconnect with your expectations but we’ll endeavour to uphold our duty of care and are available to you 24/7 should you need assistance in the property. Kind Regards, Property Management