Hi Adam. Your window broke in December 2020 and the glass supplier had to wait for the Christmas holidays to finish to receive your new glass pane and fit it; you were fine with this at the time so we’re surprised that you now aren’t a year later. I can see that there were subsequently no more issues during your tenancy in your property. It’s unfortunate that you based your decision to move-in because of a gym falsely advertised on the developer’s website, but we could have cleared that up for you had you asked and this was never on Qube’s advert for the property. Team Qube

Hi Jeremiah, your statements are false and defamatory. You have asked to exit your tenancy early because you were burgled when you left your door open for your girlfriend, there is nothing a letting agent can do to prevent this. We sympathise with your situation and are facilitating your request to leave with viewings for potential tenants; you have been present for these viewings and are welcome to chat to the applicants. You aren’t mentioning the burglary because you want someone to take over your tenancy. Your car was broken into on the street and again a letting agent can’t be held responsible for this. We understand you are upset but we can only assist within our means. Team Qube

Hi Arran, sorry to hear of your disappointment. As we explained to you there was cleaning needed to make the flat acceptable for a new tenant. We provided photos and an invoice from the cleaner for you as evidence to go back to the cleaner you hired. We can’t stress enough that letting agents do not receive your deposit money, the cleaner does so there is no “clawing back”, we just paid a cleaner to clean the areas that your cleaner missed. The offer still stands for us to submit a report for you to use to raise a dispute with the cleaner you employed. We simply can’t let a tenant move into a flat with a dirty toilet, shower, oven and greasy kitchen cupboards. I’m sure you can understand. Kind Regards, Team Qube

Hi Rebekah, We’re sorry to hear about your experience and are disappointed that you have fulfilled your promise to “leave a negative review if you lose your deposit dispute”. The independent adjudicator agreed that the small cleaning fee that the landlord charged to your deposit was fair and we’re all bound by their decision as previously agreed. We believe your issues that were reported were dealt with appropriately and we’re sorry to hear there were other issues that you failed to report until the deposit-return stage. We’re always looking for ways to improve our services and we welcome your feedback nonetheless. I’m afraid we can’t comment on common area issues managed by a different company to us however. We wish you the best in your next rental. Kind Regards, Team Qube

Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed you to building management every time you incorrectly reported one of their issues to us and helped you quickly and efficiency the few times you had an issue inside your property that we could control. Of course when your partner then confirmed that the property will be empty for a month and we could book viewings whenever, we used that information to schedule visits at the property. Reposit is a policy that you chose to take out to secure your tenancy, they are a legitimate, separate company from Qube who do not charge for the works you mentioned, they recover the funds you owe the landlord. You were provided with all of the invoices for the cleaning and damages necessary, after allowances for fair wear & tear that the landlord paid for. There is no profit for Qube or Reposit in this work and you were welcome to dispute them with our landlord but you chose not to. Team Qube

Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our properties to the best of our ability but sometimes there are things outside of our control that cause delays; in this case the builder’s refusal to honour your landlord’s warranty on their ventilation unit after months of us chasing on their behalf. A specialist repair for this issue is required and has been arranged with yourself as you know by the manufacturer. You chose a property without opening windows and also experienced some normal teething issues for a brand new property. We fiercely deny any claims of discrimination but also understand that these can be subjective so we apologise for any misunderstandings you have experienced. You chose a 12 month contract when 6 was also available and we have outlined your options when it comes to exiting your tenancy early. We feel there may be a disconnect with your expectations but we’ll endeavour to uphold our duty of care and are available to you 24/7 should you need assistance in the property. Kind Regards, Property Management

Hi Dave, sorry to hear about your experience. Your deposit charges were in line with the TDS’ guidelines and there were allowances for fair wear & tear and landlord contributions (your landlord covered twice as much of the painting cost that you did - £280). We sent you evidence of this and explained why you must pay what you were charged for as per the clauses you agreed to in your tenancy agreement. For example there should not have been so much painting needed after only 6 months, we agree with you here, but after showing you the inventory and the check-out report you can clearly see the excessive, avoidable marks to the walls and the landlord can only cover so much as wear & tear after only 6 months use. We hope that clears things up for you. Team Qube

Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed you to building management every time you incorrectly reported one of their issues to us and helped you quickly and efficiency the few times you had an issue inside your property that we could control. Of course when your partner then confirmed that the property will be empty for a month and we could book viewings whenever, we used that information to schedule visits at the property. Reposit is a policy that you chose to take out to secure your tenancy, they are a legitimate, separate company from Qube who do not charge for the works you mentioned, they recover the funds you owe the landlord. You were provided with all of the invoices for the cleaning and damages necessary, after allowances for fair wear & tear that the landlord paid for. There is no profit for Qube or Reposit in this work and you were welcome to dispute them with our landlord but you chose not to. Team Qube