QUBE are a bunch of unprofessional, inexperienced workers with no respect for the tenants they’re putting through hell. …

If it were possible to give zero stars, I would. The standard of service has declined significantly, with little to no response to issues unless chased repeatedly through the portal, emails, and phone calls. I would strongly advise avoiding any properties managed by Qube and Xenia.

I don't have the evidence, but I am pretty sure any positive review for this agency is from employees and their friends and damily. My advice: pay close attention to the 1 Start reviews. Here's my story: …

My experience dealing with Qube has been incredibly disappointing. When I moved into the property, I was assured that blinds would be fitted “shortly.” That turned into over a months-long wait, during which I had no privacy in several rooms. Despite repeatedly chasing the agency, I was met with vague excuses and false promises. As a tenant, it’s frustrating to feel like you’re being ignored once they’ve secured your deposit and first month’s rent. During my time of chasing them, I was even messaged to say I had the wrong number via WhatsApp even though this had been a line of communication previously used with Qube! Extremely unprofessional and wouldn’t recommend.

Enter at your own risk... These guys have done nothing but rip us off since we used them to rent our property, they have done next to nothing other than take our money at every opportunity. Trust me USE SOMEONE DIFFERENT.....

1 star is very generous. CARPET BEETLES, MOTHS AND DIRT. This is the state of an apartment provided by Qube Residential on MOVE IN DAY after a team of cleaners allegedly entered the apartment and inventory was deemed good condition. Special shout out to Sean Walsh, Director of property management who let us know cleanliness is subject to opinion and the apartment is liveable. No apology, No honesty even when provided evidence that cleaning and painting was not completed as confirmed by multiple team members. We moved forward with the apartment at the letting stage on the basis of being advised the property would be cleaned and pests removed, this was not delivered and is a violation of your obligations under the Homes (Fitness for Human Habitation) Act 2018. Unliveable.

At the very start we were offered the option to pay the equivalent of 1 weeks rent as a non-refundable deposit to cover any maintenance/damage that may occur during our 6 month tenancy. After moving out however we were hit with a £600+ bill for a full flat repaint, clean, and for the fixing of several items that were already broken upon moving in. In addition to this we had to report that the table provided was broken (had been glued back together so many times that the parts no longer could support any weight) to be told that we had to source our own table and store the old table in the flat for the duration of our stay otherwise we would be charged for it. Other issues included the oven glass doors shattering upon first use; replacement chest of drawers needed in the first week as the ones provided were broken, broken boiler (no hot water for a week), and only being provided 1 access card to use between 2 tenants (which we were then charged for despite them being free during the residency)