Worst sales executives ever to deal with. Simply say no or I don’t know to questions without offering any further help to get things moving forward.

Not much help

I’m surprised they ever sell anything as their attitude to viewing property is appalling. If I were a vendor I’d think seriously about listing elsewhere as this lot aren’t in the least bit interested in making any effort.

Personally would not go for this agency again as the lack of communication from Becca and Stefan made the whole process quite miserable.

LANDLORDS AND TENANTS BEWARE. They treat tenants terribly but most importantly are NOT good property managers. They do not carry out end of tenancy cleaning/repairs (which you assume are done for the amount they are paid) and just hope new tenants won't notice. If the new tenant does notice you are both drawn in to battle with them as to who pays for what when these guys should have been, and have been employed to be, sorting to begin with. The property I was involved with also had a bailiff threatening to knock the doors down for a tenant that had left years ago - no help and can only imagine who'd have footed the bill for new doors. I've been a tenant and a landlord for years, I wouldn't go near this bunch ever gain. Also - staff at DIRECTOR level are incapable of handling GDPR issues. You can try complaining but they don't understand their own complaints process (and hope you'll just get tired of trying)

1. For many months a faulty fire alarm was beeping but they didn't change it and ignored the tenant. Major safety breach. 2. Keep changing the end of tenancy amount owned trying to rip us off. Maybe because English isn't our first language?! For example, - double charging the same item (removing a table), - charging wrongly in the first place (table was there when they arrived) - they never provided a photo inventory on moving in - place was dirty on move in, we cleaned it impeccably, but agency wants to charge 165 for deep clean - bathroom fan was on constantly throughout tenancy (no window in bathroom) but agency wants to charge 55 for sanding down etc We were tenants with them and we categorically advise to stay away from them. Pretty sure they're just taking the Mick thinking people won't bother to argue or go to court over unfair fees just because they're new to Britain.

Very rude staffNegativeProfessionalism

A bunch of mediocre scam artists lacking in interpersonal skills. Will attempt to extort tenants out of as much money as possible with bogus claims of damage to property that was already there prior to moving in.