Had a really helpful and speedy response for some maintenance work which was great!

JFW manages a property for us as letting agents in Manchester over the last 5 years. Like any service company, they have wonderful and competent people and they also have those who sadly need training badly. We have dealt with both types. Would I change? Perhaps not, because I hear this kind of mixed reactions from all agents' clients. If the service degenerates further only then will I seek to move. In general the UK Property Management sector needs improvement and a more comprehensive delivery of services including: insurances, maintenance at more reasonable rates, slightly lower management fees....but these are generic woes of the industry.

Avoid, any work to the house that needs getting done is usually rejected. They also take far too long to reply to emails haven’t heard back in over 2 weeks.

Not recommend at all. They really do not bother about tenent once they got their tenancy fees. Raised a simple query with them, they took 4 weeks to come back after multiple follow up.