Dear Mr Jolliffe, Thank you for the review, we take customer feedback very seriously. I have checked our records and I note that you moved out of your property over five months ago. Unfortunately you did not report any issues to me and I have not received a formal complaint, this is the first time I have become aware of any concerns. Belvoir is a professional organization and we adhere to the law and ensure we follow the TPO and Safe agents (our professional body) guidelines. If you would like to email me on grant.woolley@belvoir.co.uk, I am more than happy to investigate and respond to your concerns. Yours Sincerely Grant Woolley (Owner/Manager)

Dear Mr Kiran Muranjan, Thank you for your valuable feedback. We are disappointed to hear that you were not happy with the service received from Belvoir. We are an award winning agency in relation to customer service and take all complaints very seriously. We also have a transparent tenant fee structure which is detailed on our website, tenant application pack, tenancy agreement and in our office window. Our fees totally comply with Tenant Fee Ban which came into force on 1 June 2019. I understand that the landlord agreed to release you early from your contract and we negotiated the terms, which you agreed to. We do not feel it would be fair to comment on any other specific points raised in your review on a public forum, however if you wish to discuss this further please email us nottinghamsw@belvoir.co.uk or call on 01159724027. Kind Regards, Grant, Owner/Manager