Belvoir - Long Eaton & Beeston
Belvoir - Long Eaton & Beeston
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3.00 /5
3.00 /5
2.00 /5
Bad communication
2.00 /5
Written from tenant's perspective. Positive: they are generally quite good and prompt with sorting out issues. Negatives: - expensive (high application fees, £60 moving out fee even if property is perfect and nothing on inventory damage, £30 fee just to photocopy a document eg passport) - cannot be trusted to deliver on commitments, in my experience (explanation below). I had a mattress to dispose of, arranged the disposal, and was informed there would be a fee. I contacted Belvoir to ask if my costs would be covered for this - they said they would try to get hold of the landlord to ask or, if they couldn't reach him, make a decision in the office. They called me back to say 'go ahead, just get an invoice, send it to us and we'll reimburse you'. I paid the mattress collection service, got an invoice, sent it to Belvoir, and then they said "oh, it turns out the landlord doesn't want to pay, sorry." After arguing that it was THEIR responsibility to reimburse me whether or not the landlord would cover it or not since THEY told me to go ahead and make the payment and that I WOULD be reimbursed, they said, "ok, we'll forward it to the landlord". I reminded them that the landlord's input didn't really matter, since the agreement was between me and Belvoir who said I would be reimbursed (they never mentioned that the reimbursement was dependent on the landlord's later answer or anything, they just said 'go ahead, pay, you'll be paid back'). Eventually they responded with "the landlord has reluctantly agreed to pay". So after lots of arguing, Belvoir soured my relationship with my landlord to cover their own mistake. Highly unprofessional and very disappointing, and they never even admitted to their mistake. They acted as if they'd done nothing wrong, and never apologised. This was all because I trusted them to deliver on their commitment that they made over the phone. It turns out they could not be trusted. Now, I make sure I get a written record of anything they say so that I have proof. Based on my experience, I would not recommend.
1.00 /5
If I could rate them 0 I would. Me and my partner went to Belvoir to rent for the first time, with troubles already occurring before we moved in ( landlords problem) by not removing the furniture Belvoir did sort this problem out and me and my partner thought everything would be amazing living together for the first time. However mould was building up in the bathroom which took months to address and then finally grant came out to see it with a contractor and was very rude towards us both in this process, the contractor pointed out the windows wasn’t ceiled in the flat nor was there a working fire alarm! The mould has previously been painted over! We signed a 6 month contract and decided to leave after 4 months, you would think this is easy leaving seeing as the condition was attrotious! But no we had to have viewings to let some other poor lady move in and deal with the mould. After stating we would take this further to an ombudsmen we was told that we was making threats. Towards the end Sharee was the only helpful one, I would ring every day and was made to feel a pain, I could never get hold of grant he seemed disappear in to thin air. Please go to any other letting agents but this one I promise you its not worth the time, money or stress this company have caused me and my partner! To top the situation off I was diagnosed with, bronchitis and made asmatic due to the conditions of this property.
1.00 /5
Do not use this letting agent. Even if you find the perfect property. Their maintenance department is useless and nothing gets done. A door fell off its hinges with us and it took them 6 months to get it fixed. They charged leaving fees even when the law changed, stating that the contract was signed under the old system whereas Robert Ellis waived fees a week before the change over. They charged for a final inspection when they didn't even turn up for it not notify me that they couldn't make it, and then carried out one on their own and then charged me for dilapidations to the property that I had reported for year but they didn't do anything and then dropped it on me. They only care about money and will not see to you needs. Do not trust them. I would advise you to seriously consider any other letting agent.
1.00 /5
Be-aware with this agent. They have lots of hidden cost. Their Please ensure that while leaving you will get your deposit back. I lost around 750GBP (deposit) + 410GBP (re-letting charges) since I had to vacate the house before end of tenure. This tenant expects the house to be in same condition while vacating. If the tenant is vacating after 11months will the house be in same condition. They try to squeeze you as much as possible. They do not consider or understand genuine reasons.
1.00 /5
Contact details
Opening hours
Unknown
Address
31 Tamworth Road, Long Eaton & Beeston, NG10 1JF, UK
