Dear Mr Kiran Muranjan, Thank you for your valuable feedback. We are disappointed to hear that you were not happy with the service received from Belvoir. We are an award winning agency in relation to customer service and take all complaints very seriously. We also have a transparent tenant fee structure which is detailed on our website, tenant application pack, tenancy agreement and in our office window. Our fees totally comply with Tenant Fee Ban which came into force on 1 June 2019. I understand that the landlord agreed to release you early from your contract and we negotiated the terms, which you agreed to. We do not feel it would be fair to comment on any other specific points raised in your review on a public forum, however if you wish to discuss this further please email us nottinghamsw@belvoir.co.uk or call on 01159724027. Kind Regards, Grant, Owner/Manager