If I could rate them 0 I would. Me and my partner went to Belvoir to rent for the first time, with troubles already occurring before we moved in ( landlords problem) by not removing the furniture Belvoir did sort this problem out and me and my partner thought everything would be amazing living together for the first time.
However mould was building up in the bathroom which took months to address and then finally grant came out to see it with a contractor and was very rude towards us both in this process, the contractor pointed out the windows wasn’t ceiled in the flat nor was there a working fire alarm! The mould has previously been painted over! We signed a 6 month contract and decided to leave after 4 months, you would think this is easy leaving seeing as the condition was attrotious! But no we had to have viewings to let some other poor lady move in and deal with the mould. After stating we would take this further to an ombudsmen we was told that we was making threats. Towards the end Sharee was the only helpful one, I would ring every day and was made to feel a pain, I could never get hold of grant he seemed disappear in to thin air. Please go to any other letting agents but this one I promise you its not worth the time, money or stress this company have caused me and my partner! To top the situation off I was diagnosed with, bronchitis and made asmatic due to the conditions of this property.
Reply from agent
Thank you for taking the time to leave a review, feedback is very important to us as a professional organization. I have investigated your comments and here are my findings. I received an email on the 12 November 2019 with your concerns regarding the flat and I arranged to visit with one of our contractors the very next day. Your partner was not present during this visit and at no stage was the contractor or I rude to you, Belvoir have only ever tried to help you. It is a legal requirement that each property level requires a functioning smoke detector, this was tested and working during the visit. You stated on your application form that you did not have any pets but it transpired from visits that you had three tanks of Geckos. Geckos need a temperature of 29/35 centigrade and a hydrometer to replicate their desert environment. Without ventilation and keeping these pets in a flat condensation will occur. You informed us that you were terminating your tenancy in December after only being in your contract for three months of a six month fixed contract. It was explained to you that you had signed a legally binding tenancy agreement which expired in March, but if you were really not happy in the property we would negotiate with the landlord to get you released. With our professional guidance the landlord agreed to release you on certain conditions and you were released on 19 December with a new tenant taking over occupancy on 20th December. I have taken the time to review the calls which were made into and out of the office, I can see that we did encourage you to take this further if you felt that you were not satisfied with our management of the property. From these calls I can see that we were proactive in speaking with the landlord to obtain a solution for both you and him and I am happy that all staff handled these conversations with professionalism, assurance and had both yours and the landlords best interests at heart. We carried out viewings with new prospective tenants with your permission in order to ensure you were released early as requested. We have been in regular contact with our new tenant who is not having any issues in regards to mould, we have also let this property to 12 tenants prior to your agreement and there is no record of damp or mould issues logged. At the top of the tenancy agreement which you signed there is the following paragraph - Please note this tenancy agreement is an important document. It may commit you to certain actions for the period of any fixed term and beyond. Please ensure that if you do not understand your legal rights you consult a housing advice centre, solicitor or Citizens Advice. Overall I'm very happy with the way Belvoir and all of the staff have handled this matter, however, if you wish to discuss this further, please do not hesitate to contact me directly. You already have my contact details. Yours Sincerely Grant Woolley
