Written from tenant's perspective. Positive: they are generally quite good and prompt with sorting out issues. Negatives: - expensive (high application fees, £60 moving out fee even if property is perfect and nothing on inventory damage, £30 fee just to photocopy a document eg passport) - cannot be trusted to deliver on commitments, in my experience (explanation below). I had a mattress to dispose of, arranged the disposal, and was informed there would be a fee. I contacted Belvoir to ask if my costs would be covered for this - they said they would try to get hold of the landlord to ask or, if they couldn't reach him, make a decision in the office. They called me back to say 'go ahead, just get an invoice, send it to us and we'll reimburse you'. I paid the mattress collection service, got an invoice, sent it to Belvoir, and then they said "oh, it turns out the landlord doesn't want to pay, sorry." After arguing that it was THEIR responsibility to reimburse me whether or not the landlord would cover it or not since THEY told me to go ahead and make the payment and that I WOULD be reimbursed, they said, "ok, we'll forward it to the landlord". I reminded them that the landlord's input didn't really matter, since the agreement was between me and Belvoir who said I would be reimbursed (they never mentioned that the reimbursement was dependent on the landlord's later answer or anything, they just said 'go ahead, pay, you'll be paid back'). Eventually they responded with "the landlord has reluctantly agreed to pay". So after lots of arguing, Belvoir soured my relationship with my landlord to cover their own mistake. Highly unprofessional and very disappointing, and they never even admitted to their mistake. They acted as if they'd done nothing wrong, and never apologised. This was all because I trusted them to deliver on their commitment that they made over the phone. It turns out they could not be trusted. Now, I make sure I get a written record of anything they say so that I have proof. Based on my experience, I would not recommend.