Hi Sean, Thank you for taking the time to share here. We're really sorry to hear that you've not experienced the service levels you were expecting and deserve. A member of our escalations team has tried calling you yesterday and today. We'd love to be able to be able to speak with you directly and help resolve this matter for you.

Hi Caroline, We are very sorry to see this 1 star review and we are keen to see where specifically we have gone wrong. Your feedback is important to us, and we genuinely regret that we didn't meet your expectations. We always strive to provide excellent service and we take all feedback seriously as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your specific concerns in more detail and understand where we went wrong. Please contact me directly at cebdon@winkworth.co.uk so we can properly address the issues you've raised. Sincerely, Charlotte Ebdon- Office Manager

Hi Olga - Although we know this is not your real name we are happy to reply as we absolutely know which property is being discussed. We are very sorry you are unhappy with the property and the service - Actually it is a beautiful 3 bedroom modern executive apartment in one of the most sought after developments in Plymouth. Yes there have been a number of maintenance issues, including that mice that had found there way in to the building in a number of flats - this was dealt with by the block management company, the towel radiators were repaired by our plumber after the first engineer couldn't find a problem and there has been a leak reported by the downstairs neighbour. We have sent you evidence of the leak downstairs and been very careful not to enter the property without your permission. We absolutely would prefer not to have to inconvenience you but where property management matters need to be addressed, it is unavoidable in order to resolve the issue and avoid undue and escalating damage to this or the neighbours property. The irony isn't lost on us that most complaints are about not addressing property issues, and this one is about us doing exactly that! That said, please do accept our sincere apologies that you have become so upset by the need for us to attend 4 times during your tenancy - we do hope that we can quickly identify the leak issue and have it resolved with the minimum of future disruption to yourself.

Hi Matthew, Thank you for sharing your feedback. We’re truly sorry for the disruption you … More

Thank you for your feedback. I am genuinely sorry that your viewing experience with us fell below the standard we expect. After reviewing the situation in detail, it was clear that there were errors on our side with the arrangements, and … More

Hi Sambo - We're sorry you felt Emily was rude in asking you to wait while she showed another prospective tenant the property, however in fairness they were booked before you and you did turn up early! … More

Dear P Thomas, Thank you for leaving us a review. … More

Hello John, We are sorry you weren't happy with the service provided during your tenancy - I … More

Hi Mr Singh, We totally appreciate your frustration. Whilst this situation is not preferable, there is a legal obligation to advise our sellers of any serious offers that we receive throughout the progression of a property transaction. In this case, our seller chose to proceed with a more favourable offer.